The Home Depot

Daniel H 

on BBB

2 years ago

I bought a new stove from home depot and the door handle fell off. I was obviously broken and glued back together. Home depot ILLEGALLY sold me a used or repaired stove as new. Calling customer ********************** was a continuous run-around and hang **** I have spent more than $45,000 at home depot over the past 24 years and I will not give them another ***** 

John M 

on BBB

2 years ago

I purchased a new dishwasher. The sales person did not ask any questions about my kitchen layout. Nor did he discuss the fact that my kitchen layout could be prohibitive for installation of a dishwasher. When the installer arrived, he refused to install the new dishwasher, nor remove the broken dishwasher. When I called the store, they refused to remediate the issue other than removing the dishwasher that I purchased, and told me that if I wished a rebate or my delivery and installation charges, then I needed to call a diffe... read more

RUBEN R 

on BBB

2 years ago

I went a few minutes ago to buy 3 Wyze 360 cameras. On line 2 a man attended me who explained that I should take a photo of the camera I wanted and with that photo go to the boxes to have them delivered there. I did that. The checkout supervisor opened a shelf for me to look for the cameras. I didn't see them but according to the inventory there should be 23. When I asked for an explanation, he told me that his job was to attend to the boxes and that he did that almost as a favor. I went back to the man on line 2 and he told... read more

Doni P 

on BBB

2 years ago

My new propane refrigerator was dropped off in my front yard. We have no way to move it. We were not told a freight company would drop it off. I thought I had arranged for Home Depot to deliver and pick up our old one. That is what I made clear when I ordered it. Both residents in this house are disabled, women, and over 60 years of age. I would never had agreed to leaving a $1900.00 refrigerator at a mountain cabin that is susceptible to lightning storms. In addition I provided 2 phone numbers, saying I would be out of town... read more

Amber S 

on BBB

2 years ago

Bought a brand new ******* dryer 6/26/23 and was told it would be delivered 7/1/23. Come 7/1 I didnt hear anything so contacted support and was told it would still be getting delivered. No one showed up and was later told the truck had a problem when I complained. No one ever contacted me to tell me it wasnt getting delivered. Clearly an excuse. ***** was finally delivered 7/5/23. When we tried running the dryer 7/7/23 it made the worst noise Ive heard coming from a machine. It was clear the drum was rubbing the side of the ... read more

Kiley B 

on BBB

2 years ago

Terrible customer **********************. I purchased a dishwasher and fridge from them in the same week. With the dishwasher I chose self install. Yesterday I decided it would be easier for them to install so I called customer ********************** and added on installation for an extra charge. The representative said it was added now. Today I got the dishwasher and the ******* stated it did not show an installation. When speaking with customer ********************** again they put me on hold for 45 minutes and then hung u... read more

Linda P 

on BBB

2 years ago

To Whom It May ******* We ordered vinyl plank flooring from Home Depot had them come out to measure and give us a bid. Crew2 (Home Depot install contractor) came out to start install while ripping up my oak flooring they stop said my floors will need leveling and plywood added to floor. There would be additional charge $1500.00 I did not agree they would pull their installers and I could find another contractor. Based on information given to me at time 18 sheets of plywood 4x8x1/4 and three bags of leveling agent or compound... read more

Patricia C 

on BBB

2 years ago

Honestly, I cant even give them a star. Worst customer ********************** ever. I ordered an air conditioner online on June 24 delivery date June 28, got a tracking number, item never arrived. on the 28th entered tracking number into the system. It says it was never shipped. According to Home Depot. It shipped and I was charged on my credit card. I could be wrong, but Im pretty sure its illegal to charge someone for something that was never shipped, according to Home Depot they have no way to get in touch with their vend... read more

CLEMENT B 

on BBB

2 years ago

I placed an online order. The order delivery address included apt#3 MAIL ROOM NOT OUTSIDE. The package was left outside building. The package was missing when I got home 4 hours later. Home Depot accepted order and fedx accepted order with specific delivery instructions. I was still held responsible to pay for item by citi bank because Home Depot wouldnt take responsibility or blame the carrier. ********* would not credit me unless Home Depot admitted fault. Any online order for delivery to home BUYER BEWARE.