The Home Depot

Tonia L 

on BBB

2 years ago

I paid over $2000 for a washer dryer combo to have it delivered with dents on both the left and right sides of the top of the appliance. How can a business of that magnitude deliver such shoddy merchandise. They offered $150 refund to make up for the dents. That's not enough. I can't believe they would deliver such c*** to a customer. 

John M 

on BBB

2 years ago

I purchased a refrigerator from Home Depot in *************, ** April 8, 2023. The delivery service damaged our property and today July 14, 2023 the insurance called to say the claim was denied because of "no proof" of damage. The deliver service is K&E LLC in ********** **. I sent the insurance a picture of the damage and it was received and reviewed per email I received. Home Depot has no responsibility of delivery on product purchased at their stores. This is good to know for any future purchases because they will be purc... read more

Aleena A 

on BBB

2 years ago

I ordered a washer and dryer from Home Depot for delivery. The dryer had major damage on one side (a two foot long scratch on top of a large dent that had bent the side panel.). The set was dropped off side by and pictures were taken so that the damage could not be seen by us until we went to install the units. The paperwork for the dryer was purposely taped over part of the damage in an attempt to conceal it. The paperwork itself was not damaged so it was obvious that it was placed there afterwards on purpose. We had to cal... read more

Mark P 

on BBB

2 years ago

The item delivered was incorrect, I ordered a 20 bag pallet of landscaping gravel, and they delivered a large pallet of stones 10 to 12 inches long and 4 to 6 inches in diameter that weighs **** lbs, I was not at home when the delivery arrived but my wife was, after the driver who was ill equipped with a hydraulic hand **** was unable to get the pallet where we wanted it because my driveway is gravel, it ended up blocking part of my driveway and we had to get 4 other people to get the hand **** out from under the pallet, whi... read more

Wesley S 

on BBB

2 years ago

Ordered a product online, there was an issue with payment and was advised I would be contacted within ***** hours to resolve. My order was cancelled and the product released despite being assured that it would be held for 72 hours. The product is no longer available for order and Home Depot not willing to do anything to address the situation. 

Ethan M 

on BBB

2 years ago

Manager from HE double hockey sticks He once tonight is was funny to once fake fire me and in doing so waiting a full minute to then say he was just effing with me. I noticed that he would offer a deal for only MEN when they bought something in bulk And he once racially profiled a couple accusing them for using a baby carrier as was to steal printer toner 

Michael R 

on BBB

2 years ago

Don't buy anything from home depot. I just bought a $2000 ** refrigerator 8 weeks ago from the freehold store in **********. It's broken already. We woke up last Thursday and the entire freezer defrosted and doesn't even get cool anymore ( 8 weeks old). I called the store and spoke to a manager and was told after 48 hours it's not their problem. They told me to call ** directly and it's been a nightmare. You can hardly understand who your talking to because their definitely from another country and their so rude . They made ... read more

Michele M 

on BBB

2 years ago

A true kitchen nightmare! I have cabinets sitting in my dining room for five weeks that still aren't installed and now my kitchen is ripped out! They won't come back till some time next week. They make you pay up front for installation. We paid in April! It's mid July and they have not installed a thing. I call and call and no one calls back no one cares. Completely incompetent installation service people. Horrendous customer **********************. if you use their installation team you will be very very sorry unless you li... read more

Nancy C 

on BBB

2 years ago

Put in an order on 3/25 for a front door that we liked with a paneled front. Sup. took the order with all the details, color that we wanted, hardware color, etc and said that door frame needed to be measured. We pd for installation too. They came out to measure days later and said the order would be processed & we would be notified when install would be ready. ***** later got a call that door was ready for pickup. We told them that we paid for installation. They said there was no paperwork. My husband went to store to clear ... read more