The Home Depot

Sarah H 

on BBB

2 years ago

I ordered a three thousand dollar sliding door from Home Depot store #**** because our family dog shattered ours. I placed the order on April 30. It is July 12, and while they have had the door on site FOR WEEKS, they still cannot provide an install date. My home is not secure as the glass panel has a temporary piece of plywood in it, and no one has been communicating with me for the last 6 weeks about when it will be put in until I went in person to plead my case. A lead manager (*******) has been the most helpful so far (w... read more

Lonnice H 

on BBB

2 years ago

The absolute worst! Unfamiliar with removing carpet from steps and replace with hardwood I relied on an instore floor specialist. The specialist sold me incorrect materials for the job. An in home appointment was scheduled to measure for the job. It was through this appointment that the materials were incorrect. The contractor helped me update the order with the proper materials. Payment was made, and I would await delivery. This is were it gets worse. The contractor responsible for delivering the product called me from the ... read more

dk b 

on BBB

2 years ago

Every time I deal with them rather in store or on the phone it is awful. Today I called multiple times trying to mostly reach the pro desk on an order I had got a guy on the phone was very nice stated he would go check the order and call me back. No call waited an hour. I called back and every time I was immediately transferred, hung up on or answered and left to wait listening to someone talk on the other end and then hung up on. Finally gave up managed to get ahold of someone got their manager on the line he seemed to have... read more

AM D 

on BBB

2 years ago

If I could give negative stars I would. Home Depot sold my mother a washer and dryer which she uses her store credit card to pay for. These items were sold back in October of 2022. It is July 2023 and the payoff price is more than the actual cost of the entire purchase. She was told that this was a no interest purchase and she makes all her payments on time every month. This is bad business. She was told today that she was enrolled in some type of "pay it off in 6 months" program to which she has no recollection of. This is ... read more

Christopher W 

on BBB

2 years ago

Home depot sold me a ~$1000 Whirlpool dishwasher a few months ago. It broke after ~2 months in operation, as there was an issue with the control panel. As instructed by home depot, I scheduled a visit with a third-party appliance repair service, covered under the warranty. The found the control panel to be impacted by water, ordered a replacement, and 3 weeks later came back and repaired the dishwasher. One month after that, the control panel broke again. This time, home depot stated that I needed to get an opinion from a se... read more

Del Rae G 

on BBB

2 years ago

I ordered gutter guards from Home Depot June 6th. They were supposed to be delivered to the store in 2 to 4 days. I received a confirmation email, but that's it. I called customer ********************** and they said they were delayed a week. Nothing. Tracking doesn't work - just get an error. I've called customer ********************** more times than i can count - they keep saying it will be coming. It has been over 5 weeks. Called today - they "reordered" it with the same order number, but can't call anyone as it is Sunda... read more

Herbert C 

on BBB

2 years ago

My family decided on a kitchen remodel in early April we ordered cabinets 4 out of 17 came to us damaged, one was ordered wrong we had to reorder 4 cabinets and when it came back one damaged again it take three weeks to order new ones my kitchen is a mess very disappointed in the service I am getting it is July -9 now still waiting on one cabinet to come in . 

Sabrina A 

on BBB

2 years ago

I was racially profiled when I shopped at the 801 Store in ***** ** at approximately 2;30pm. I picked up a $200 sink base cabinet from curbside pickup. No issues. I decided to go into the store to shop for some plants and annuals. I got a cart and walked in, picked up a small succulent by the front door and a money plant in the plant center. I walked into the garden/greenhouse area took a brief overview of the inside area and decided I would go to outside portion of garden center. I looked at some herbs to the far left and t... read more

Leonard M 

on BBB

2 years ago

I bought a **** Deere Z330R riding mower which came in a state that can hardly be described as new. I tried complaining and warning other customers but they refuse to POST MY REVIEW ON THEIR PRODUCT PAGE. I wrote it 3 times this week and uploaded photos, and I can see reviews 4 days newer than mine but mine still won't show. That should tell any customer that unfavorable HOME ********************** PRODUCT REVIEWS ARE CENSORED/MANIPULATED!So, that pushed me into sharing my experience here: During my initial inspection after ... read more