The Home Depot

Stuart G 

on BBB

2 years ago

I ordered 4 Fluorescent U shaped bulbs online and received the shipment at home. The top bulb was cracked in half and there was glass in the box. I contacted Home depot and was told I need to bring the package to a store for a refund. After unpacking the three good bulbs, I threw out the box since there was broken glass in the bottom and leaking out of the box. It was dangerous and I had to clean up the broken glass. I should have received a refund or store credit without returning to the store. I even took a picture of the ... read more

Chad E 

on BBB

2 years ago

In April of this year I purchased new appliances from home Depot and they were delivered on April 22nd and the people hooked up the dishwasher wrong and it leaked all over my floor and it caused thousands of dollars worth of damage and I was told to make a claim and they weren't even they wouldn't even going to come out until a week later to look at it so I had to have somebody come out and clean the water up and and dry everything out and remove all the damage flooring so I had to make a homeowners claim and pay a deductibl... read more

ute B 

on BBB

2 years ago

The worst customer experience I have ever had and still an unsolved return pick-up. Obviously Home Depot has some underlying operation system and customer ********************** process problems ;-(( I had a return scheduled for Pick up on June 23rd, and despite many lengthy text and phone calls with customer ********************** the items are still not picked up at my house and meanwhile I even got part of the order send to me again (for no reason other than that Home depot systems didn't show them that the items had been... read more

Ethan S 

on BBB

2 years ago

Home Depot is absolutely atrocious. I bought flooring from them April 8th. Was told April 26th that they wont start the flooring until all materials are in. I get an email saying they will install on the 8th of may. They only installed the floor but not the quarter round. Its now June 29th and its still not installed. Called a manager back at the end of may, they said they would pay for all the furniture to be moved to try and fix the problem. Well now I call back today and they said nope we aint paying for anything. When be... read more

Kris B 

on BBB

2 years ago

I recently purchased 3 toilets and 3 lids from home depot online. The delivery dates stated that they would be delivered June 30th-July6th 2023. My wife and I were waiting on the tracking to show the exact date for delivery so we could plan for someone to be home and then they ended up delivering on June 29th 2023 as she was heading out the door for work and I was away for work. She asked them to put it inside but they said no unless she pays them (She is almost 7 months pregnant at the time of writing this.) She refuses and... read more

Kathy W 

on BBB

2 years ago

The policy around returns is deceptive. I purchased a $149 fan on June 27 and returned on June 29th by my store credit. The store declined to return and exchange for a different $149 fan. Im in ***** over 100 degrees heat to be told they cant return my item. Being a loyal customer is over. Home ********************** will not get another dime from me. Lowes here I come, Ace, Tractor Supply or Harbor Freight. Its not acceptable type of business. Be very clear on your website about returns, exchanges etc. Your evasive marketin... read more

Loni K 

on BBB

2 years ago

I completed an entire kitchen remodel renovation design through Home Depot. We had the measurements taken twice before we ordered the cabinets and paid for the entire kitchen - cabinets, appliances and countertops IN FULL. When we called to order countertops, the installers came to do a final measurement. We soon received an email from the ** rep stating we owed another $1100. We were never told that there was an iota of possibility that their employees could make incorrect measurements which cause us to have to pay more. Th... read more

ANTONIO J 

on BBB

2 years ago

I went in store purchased washer and dryer 06/16/23 and it was set to be delivered to my home 06/23/23. I received email confirmation both would be delivered 06/23/23. Nobody showed up. I received call they were having trouble reaching the delivery company so would reschedule me for Tuesday. Monday I called to make sure still good for Tuesday as did not receive confirmation call or email that delivery was on route, was told actually rescheduled for Wednesday 06/28/23. Tuesday received confirmation washer and dryer delivery w... read more

Donna W 

on BBB

2 years ago

Homedepot employees have no clue as to what their doing. There's several in store walking around lost so forget asking for help. Homedepot price match claim is a LIE. I've called at least 7 times in the last 6 months to ask for price match and told sorry we don't price match with that retailer or given some other lame excuse like we don't price match that item, item being a water jug sold by homedepot and every other retailer which by the way is cheaper at another retailer. So if they don't price match with tractor supply, a... read more