The Home Depot

Anthony G 

on BBB

2 years ago

NEVER USE HOME DEPOT DELIVERY FOR ANY PRODUCTS; THEY USE ONTRAC/LASERSHIP. Most infuriating online purchase of my life. Ordered power tools for my Dad for Father's day. Home Depot used Ontrac for delivery (worst delivery provider ever). My Dad was home all day and the product never came. We have Ring cameras all around the property and there is no record of any delivery. Ontrac marked the product as "delivered" even though I never received it. I called Home Depot to see what we could do to resolve the issue, but I have been ... read more

Terry K 

on BBB

2 years ago

Purchased a new ***** grill which was delivered on 6/14/23. Delivery people were expected to call 30 minutes before arrival, but that did not happen. When they did arrive, I was tied up with landscapers, so my wife showed them where to put the grill. When I finally got around to looking at it, I could not believe the condition it was in. This was obviously a floor demo from one of the stores. In fact they left the floor tag on the grill. The dust was so thick, I could tell it had been out for a very long time. The entire gri... read more

Reed T 

on BBB

2 years ago

I am writing to express my extreme disappointment with Home Depot's customer **********************. I ordered a Dyson V15 from Home Depot on May 25th, 2023, and it was scheduled to be delivered on May 27th, 2023. However, the Dyson V15 was not delivered on that date, or any of the following dates. I contacted Home Depot customer ********************** on multiple occasions and each time I was told that the Dyson V15 was "somewhere" in their warehouse and would be delivered as soon as possible. However, after almost three we... read more

Laura H 

on BBB

2 years ago

I purchased items online for next day delivery. The delivery was not made the next day. The delivery finally arrived 3 days late and some of the products were damaged. I contacted Home Depot and scheduled an exchange of the damaged products. I received a call at 6am informing me that they were not replacing the damaged products. 

Kaci H 

on BBB

2 years ago

I went to my local home depot on chambray drive ********* for air conditioner advertised online for $139 when I went to check out the price range up as $185 the manager than proceeded to tell me that is an online only price and that they don't price match their prices. I than ask if I buy now online can I pick up now her yes we can do that ok I go to customer ********************** than say on were system issued saying you didn't pay I want around for 3 hrs for them to tell me we cannot release product today onless I want to... read more

Clayton R 

on BBB

2 years ago

Well they used to stand behind the product lines they endorse and promote. Now they do not perform warranty work in the rental department like they have for many years. They tell you to call ryobi and get service center info. Problem is they will only give me contact info for 2 service centers within 100 milesand 1 is just some guy that says he wishes people would stop calling for tool repair, and the other hasnt answered the line in over 30 minutes of many different tries. My thousands of dollars worth of ryobi tools now ca... read more

kevin c 

on BBB

2 years ago

I ordered 2 paddle boards on seperate days so two different order number received one of them and not the other so when i went to home depot the lady called customer ********************** and then told me order was cancelled because it was out of stock but i called today and tracked it in ************ the neighbor city *** store and when i said you dont get a your order has shipped email if it was out of stock plus it checked in at 4 different *** locations. i was lied to by home depot 

Ingrid T 

on BBB

2 years ago

I've purchased online kitchen apliances worth over 3K while remodeling my rental.property and had a 2 week nightmarish experience with the exchange of refrigerator since it was too big and side door couldn't open .I found the same model and brand in smaller size, which sounds like an easy exchange, well who knew.....I was not able to get any help over the phone.Seemed like I was being transferred from one operator to another, and nobody knew how to proceed with the exchange .After spending half a day on the phone , I decided... read more

Jenny N 

on BBB

2 years ago

I got my online shipment today and I ordered bunch of items including ****************** Remover Refill bottles and mold control bottle. When I opened the box and took out couple of items out, I noticed my items were all wet. I was shocked when I found out one of the Drano ******* Clog Remover Refill bottle leaked everywhere in the boxes causing all the items in the box filled with chemical liquid. My hand was burnt from the chemical liquid. How stupid is the shipper, the shipper puts all the items including two Drano ******... read more