The Home Depot

Jacqueline C 

on BBB

2 years ago

Home Depot installed a roof on our home in 2017 that we purchased through a project loan. They came back about 6 months AFTER the project was complete, and told us we owed an additional amount, that was supposed to have been billed to the project loan at the time of service, and they failed to do. We were paid up on the initial estimate and the additional costs were being billed several months later. The project loan was closed at that point, and I was trying to work it out with HD's reps, when they sent me to collections. I... read more

Evan C 

on BBB

2 years ago

I ordered a playset for my nephew's birthday on May 16th. The item to be delivered between may 30th & June 5th. I called on June 5 and was told that the delivery would be no later than the 7th. The 7th in the afternoon, I called again. a third party vendor has the item and delivery date needed a Forty-Eight hours to be updated. I got the tracking number from HD customer ********************** and called AAA ******. They had no record of the delivery. I called HD and was told it was just picked up and to wait another 24hrs. I... read more

Taylor D 

on BBB

2 years ago

I bought a fridge from Home Depot on April 30th to be delivered June 2nd. I was concerned about buying it so far in advance, but the person I bought it from guaranteed me it would be sitting at the local warehouse tagged for me specifically. The day before scheduled delivery, I got a text saying it would be rescheduled for another week. After calling customer **********************, they said the issue was on the LGs end and that they had not received appliance in order to ship to me. The day before the second delivery date,... read more

Christy C 

on BBB

2 years ago

Terrible experience, over and over. Our jobs have been delayed consistently because lack of organization, communication and knowledge within the store. We've saved money by shopping online, rather than in store because staff did not know pricing details, delivery details, etc. It's incredibly challenging to be a local contractor in the Manhattan area with such terrible customer **********************... and technical service. Get it together. 

Anon P 

on BBB

2 years ago

Horrible Customer **********************!If you buy an appliance and it is defective from day one of installation, HD will not stand behind the product. They pass responsibility along to the manufacturer. Frigidaire's policy is the THREE technicians have to come out to say that it cannot be fixed and then THREE weeks after you have stayed home for hours to accommodate the techs' schedules, they will let you know if they will replace it. This is the very opposite of ******* Have never dealt with a more absurd warranty policy ... read more

Skye B 

on BBB

2 years ago

If I could give 0 stars, I would. My dad bought the Husky garage cabinets from Home Depot online. They sent him dented cabinets. He asked for new ones. They charged him a second time and took 3 weeks to pick up the old cabinets. Then they accused my dad of not returning the cabinets and refused to give him his money back for the second set that they should never have charged him for in the first place. Luckily he took pictures of the truck and license plate to prove that they picked up the cabinets. Then, they refused to giv... read more

Kerry P 

on BBB

2 years ago

How is it that a company that made over $17 B last year, has the crappiest insurance for their employees, are anti-union and don't give their employees any flexibility on their vacation time. You require alot of your people, but don't really support them. 

Kathryn W 

on BBB

2 years ago

We were denied $100 discount on hot water heater after being told by Home Depot employee ((*** on 5-15-23) that it would be taken off price by installer after installed. Installer (******) refused. He also added 4 additional fees to $1665 quote. (Total now $2559)$175 for humidifier valve (told him we weren't using it) 225 gas flex valve 300 work around vents/duck tape (duck tape was ours) 95 water valves We called Home Depot customer ********************** and person name "Four" reused $100 discount despite codes that had be... read more

Katerina M 

on BBB

2 years ago

We installed vinyl floorings TrafficMaster Foden Ash 7-inch x 42-inch Rigid Core Luxury Vinyl purchased from and installed by Home Depot. After 3 month we noticed bubbles start popping out on few planks. These bubbles were randomly appeared on more and more planks in our living room floor, without any reasons.Contacting Home Depot: feels like they are hiding from **, they try to hold and stalled, they are not in a hurry to replay, and when you send email, they do not replay 90% out of 100. We have to go to the store and look... read more