The Home Depot

Carol C 

on BBB

2 years ago

PATHETIC! Ordered a grill and accessories for delivery on 5/24 for delivery on 5/25. Was given a four hour window. Rearranged my next day to be sure I was home during the window. The delivery times came and went and 25 minutes later I receive a text telling me that "we couldn't deliver today, someone will call you to reschedule, or you can call us at 8xxxxxx." So, I called and was told the truck to make the deliveries "never showed up today." My delivery was then, on the phone, rescheduled to a 6am - 8am window the next day.... read more

Keith F 

on BBB

2 years ago

Horrible customer **********************. Poor communication, long waits for simple items, orders sent out partially requiring numerous trips to local store. 

Taylor D 

on BBB

2 years ago

We have been trying to reach someone at Home Depot about a lost gift card that we cannot use because we dont have the physical card. When we have reached out to them via emails provided & phone numbers also provided we have been bounced around to department after department. All we are looking for is for a new card to be sent & the existing one cancelled or the balance of the gift card to be deducted from our outstanding balance on a product we have tried to purchase with this gift card. We have provided the ****************... read more

Linda V 

on BBB

2 years ago

Buyer be aware. This phone number is not helpful that has beengiventome..they,are Liers&scammers. It has been 11days since I haven't received any updates on this issue, of replacing or repairing my new recently purchased ** REFRIGERATOR. I need so help! Thank you. 

Lisa Y 

on BBB

2 years ago

Your African ******** employees are rude , very unwelcoming. I am African ******** myself and when I come to home depot I make it my business to avoid doing any business or asking for any assistance from your African ******** employees. The rolling of the eyes and the sucking of the teeth ** not the shopping experience I'm looking for when I enter ANY establishment from any race of any kind! Very unprofessional group of individuals. 

Connie M 

on BBB

2 years ago

I am a Home Depot credit card holder. Back in 2021 we used a promotional coupon for an appliances purchase. My credit card statement I received at the end of April 2023 and due on 5/20/23 had a remaining balance of $250.00. I paid the full balance on 5/17/23. In between the statement and the bill payment we made a purchase. We now received the new billing statement on 5/30/23 due 6/20/23. They applied the whole $250.00 payment due 5/20/23 to the new purchase. I called to have this taken care of. Ended up talking to **** a bi... read more

Greg W 

on BBB

2 years ago

I purchased carpet from them and the contractor that came out did a terrible job. They scheduled a 2nd crew to come out and fix the 1st crews mistake but canceled in the morning after I had taken the day off of work. I took an additional day off for the crew to fix it, they spend an hour and half trying to fix a carpet that was cut too short. They ended up stapling the carpet down from the top so the staples are visible, they did not fix the multiple bubbles in the carpet from improper stretching and they did not properly pl... read more

linda v 

on BBB

2 years ago

I think more people will be happier knowing that, when you buy a named brand item or items .That, it would be better for the business you are buying from, to stand behind there products. And, not scam you or give you the Run around, LIE! And, service or replace the items in a timely manner. 

Dale E 

on BBB

2 years ago

I have spent thousands of dollars purchasing from Home Depot. A refrigerator, weed eater, lawn mower, garbage disposal, plumbing, home remodeling supplies, a rigid orbital sander, etc.My 6 inch rigid orbital sander needed a new backer pad. On removing the old backer pad one of the screws that mounts the backer pad would not come out. The head of the s**** rounded out in the process which made it more difficult. I'm 65 years old, took the sander to home depot to try and get some help with it. The only response I got was that ... read more