The Home Depot

Anna H 

on BBB

2 years ago

The delivery **mpany they use for on-line and maybe large in store items is super bad. its JW Logistics. The driver tried to deliver it to the wrong house. No call beforehand like the web page upon ordering stated. When caught by the home owner, they phoned ** thinking maybe it was ours. It was. ****** refused to speak to my husband, and told the home owner he was going to leave it ON THE ***** Not safe in so, so many ways. The home owner was able to stop THAT from happening, poor guy. Our drive is fully capable to handle la... read more

Angela B 

on BBB

2 years ago

I made a large online purchase from Home Depot on 5/14/23 and paid extra to have it delivered over the threshold. The delivery was set for 5/17 from 6am - 8pm. On the 17th at 12pm, I received a text indicating my delivery was moved to 5/19. I immediately contacted the delivery service and the new date was set for 5/20, 2-6. On 5/20 I again waited. This time, no text or call and no show. Again I called the delivery service who told me my delivery date was moved to 5/22, with no prior notice, from 2-6 and the merchandise would... read more

Brittany A 

on BBB

2 years ago

A business account was opened with my social security number. Company refuses to give me a card with my legal name, claiming my last name in doesn't exist. When I called agent stopped recording call after explaining the situation and refused to help me only allow a card in my husband's name or canceling the account. How can they only allow a card in his name with my social security number? 

Jaime P 

on BBB

2 years ago

Had the most horrific experience at the ***************** Location with the people at the paint department and ***** who is one of the store managers.. I came in on Friday and brought a slab of wood that represented the material of my closet which I wanted to paint.The woman at the counter confidently told me the Behr paint would work great. We painted the 7x9 closet and noticed it was peeling. We went back the next day only to have the people in the paint department tell ** it was the wrong paint and that it was OUR fault f... read more

Ashley T. 

on BBB

2 years ago

I recently purchased a fridge from Home Depot, also paid for installation and haul away. The first delivery team came, scratched my staircase railing then told ** to remove the railing in order for them to continue with delivery and installation. However, they don't have time to wait, so they left the fridge in my garage without my consent or my tenant's consent and left. I scheduled 2nd team to come to finish the delivery, and that's a no show. Scheduled a 3rd time, the team refuse to do complete the job by saying they don'... read more

Gonzalo B 

on BBB

2 years ago

All I needed was some 20ft of vinyl tuning. I asked a lone employee named "***" working the key center "excuse me, would you happen to know where I can find more of this tubing?" to which he stayed silent for about 5 seconds then slowly looked over at me, rolled his eyes, and scoffed at me while having an annoyed look on his face. I'm not one to exaggerate an experience and as a former retail supervisor myself I know how annoying customers can be, but *** (all black clothing with a black hat) was so rude, unprofessional, and... read more

Lucinda A 

on BBB

2 years ago

Bought a ** stackable washer. When the delivery men arrived at our home, to our surprise and dismay, we were told they could not install our new washer because it is a stackable. I called Home DePot and was told that was true but we could do it ourselves. I explained that we were elderly and not physically capable of doing that ( I have osteoporosis and my husband cant lift heavy weights). The Home DePot employee then told me I should go to Home DePot and pick up a handyman as many hang out around Home DePot. I asked her if ... read more

Amir A 

on BBB

2 years ago

Homedepot is falsely advertising products. The website states $15.24 and they charged me almost $22. I have screenshots and screen recording to prove it. When I contact the 800 number they won't let me share my proof and insist that the price is $21 something.Representative is ***** id number ***** after waiting for almost and hour on home then tells me he cannot help me. Trashy customer ********************** from home **********************, first and last time I will order from them again. I will also be reporting them to... read more

Melanie B 

on BBB

2 years ago

I purchased a metal storage shed a week ago to be delivered to my house today. I had people lined up to put it together tomorrow. When it got late in the day, I called the store to check on the delivery. I was told the shed was on back order at their store. So they turned my order over to another store, in a different city for delivery. I called that store. No delivery date had been set up. NO ONE at my local store called me to inform me of this so I could take care of setting the date. Why couldn't they just tell that store... read more