The Home Depot

Elzbieta P 

on BBB

2 years ago

It is impossible to make online order now. I made $1,100.50 order. Most items have been canceled with no explanation. Called twice, apparently some store doesn't have this in stock, the warehouse does. Was put on hold for several hours. I did not order from a particular store, in fact there is no such option. There are only two options "deliver to home" or "deliver to store". "Deliver to home" is what I chose. But apparently I chose a non-existing option of delivering from some particular store, that doesn't have it in stock... read more

John J 

on BBB

2 years ago

Installed both carpet and tile purchased at this store. Carpet has picking throughout it. Flooring manager never looked at it but said I probably had a bad vacuum causing it. My vacuum was brand new & purchased at Home Depot. Installer (HD subcontractor) came out and looked at it and said just cut the pickings off. After cutting them off has left carpet thin looking. On the tile the top thin layer was peeling off. Flooring manager told me I should have ask before buying it as they would have not recommended it. Why would the... read more

Yani L 

on BBB

2 years ago

This is not a complain about a specific Home Depot since my order was online. From the moment I placed my order of a lawn mower to the end I encounter issues. Delivery was delayed by 1.5 days. Trusting that Home Depot sent the correct machine was our mistake. My husband was happy to use the lawn mower, but he said it was a push one not a self propelled. I knew I ordered a self-propelled because we all know those are usually $100 more than the push. I looked over the box and there it was a push lawn mower and I saw a shipping... read more

Elizabeth N 

on BBB

2 years ago

Well, our local store in *********, ** is awful. There is never anyone who can help you. We found the gas grill we wanted there but literally couldnt get anyone to pull it off the top shelf for us. We were willing to buy the floor model, but she wouldnt sell that to us since there were others available. Nevermind no one could pull it down for us. We waited thirty minutes, but had things to get done. We told the lady we would come back for it, and she told us to call ahead and give the sku # and they would pull it for us so i... read more

Nicole B 

on BBB

2 years ago

I had a delievery scheduled for the Saturday of mother's day weekend. By having sat off I had to work mothers day. I was at home waited when they called me said the truck broke down and they had to reschedule me. I chose Wednesday 4p to 8p. Tuesday comes and they call me. They say okay we are confirming your Tuesday 7am. I said that's not going to work I chose 4pm. I will be working at 7am. So they have to cancel it at schedule me for the 27th. Wednesday comes and I am at work when they call and say they are outside. I said ... read more

Tony C 

on BBB

2 years ago

Purchased a ***** 325S propane Grill for a holiday cookout, and bought in the in-store floor model for next day delivery. After waiting most of day for delivery, they re-scheduled delivery for the following day. As it turned out, they sold my purchased grill to another customer, and had a different store deliver the wrong (natural gas) grill to our home. Unfortunately, we didnt find out until we tried to unsuccessfully connect the propane tank, went back to the store and discovered that they had delivered the wrong natural g... read more

Tina V 

on BBB

2 years ago

I ordered a refrigerator and I was told someone would call the day before to let me choose the four hour delivery window. The day before I received a text that said they would be there Saturday between two and six. I called the 800 number on my order info and told them I didnt know if I could do it between two and six and what else do they have available? She said Tuesday or Wednesday. I told her I needed to call my husband and see what day works best and I would call her back. I called back and told 2nd lady I needed to kno... read more

Abhishek P 

on BBB

2 years ago

I wish I have an option to select no start for Home Depot. In what world we are living right now, where you order an online for product worth of $500 and there is no tracking information for it? Home Depot informed me they are using third party service called 'Non-Stop Delivery' and who do not have no tracking information, no customer ********************** and phone number they provided never works to contact anyone! I just cannot believe Home Depot being so careless with Online Order. I would never trust them ordering anyt... read more

Michael B 

on BBB

2 years ago

I went out of my way to order tools and recommend Home Depot to customers but moved to a location where I had to start using Home Depot online and have since changed my position on the store. They just didnt process an order for a week and customer ********************** offered me $150 off BUT they pushed it off to another department and gave me a case number. That department just told me too bad re-order..... I had to turn down work as I patiently waited for the tools and couldnt get the discount. Then I order more (maybe ... read more