The Home Depot

Carolyn A 

on BBB

2 years ago

Purchased a window; turned out being a defective window. They ordered and installed another window that is also defective per installer note on paperwork. They ordered a ************; called us to inform that window was defective. Offering to order a fourth window. We are requesting a refund because over a year later they are still wanting ** to keep ordering windows. Obviously we have to go elsewhere to get a product that is not defective but Home Depo is refusing to refund for this defective product. 

Eddie l 

on BBB

2 years ago

Went to Home Depot on ****** and the manager was just talking to her employees so I asked her for help and she said she would be there in a few so I waited and waited so I see her pass by the isle and said someone will be right there and guess what no one showed up . If I was a manager I would have been there to help my customers but guess she dont know anything about products there . She probably got her job by kissing someones a** and all the other women that work there dont no anything yall need to send them back to schoo... read more

Deb H 

on BBB

2 years ago

Did not want to give them one star. I shop Menards alot especially with 11% off. My neighbor convince me to go to Home Depot. Well I did go and bought ***** of stuff. I asked the cashier for 11% and she gave instruction on how to do it. So I went home and put my rebate on line. I did get a response that they would not give it to me because that store does not do 11%. Now my neighbor has always gone to that store and they honor her rebate.I will never go back to Home Depot. They are LIARS. Oh yeah I left an email for someone ... read more

Nathalene R 

on BBB

2 years ago

There is a $5515.43 payment pending on our Bankplus account ending in ****. We DIDNOT do an online payment for this amount. We have disputed this but was told it will take ***** days to return our money. We are on vacation & this has caused our bank account to go negative & now we have no money for our vacation needs. We are positive this was done by someone within Home Depot (an employee) which to ** involves fraud This transaction had ruined our vacation. By the way we dont have automated payments authorized either. Our pa... read more

Andrew W 

on BBB

2 years ago

Removes my ability to file rebates because I'm a pro member ..yet only get 2%. Why would I want 2% when I was filling out rebates to get 11%. The new system is flawed and now hurts certain people.. how ever if I was a rich multi-million spending company they tell me I will save more. I need my.pro account to do over phone sales yet seems better to get rid of it to save 11 vs 2 percent 

dz z 

on BBB

2 years ago

i had ordered appliances. set up a delivery date, before i even got home that was changed but that happens. i was told and read the night before they would call and give a window of time they would be delivering, then the day of, they would call 15 minutes or something like that before arrival well i heard nothing at all. i called every number i had, got that automated b.s telling me they don't recognize my number, same number on the order. next day came along this is supposed to be order arrival day. cleaning out the fridge... read more

Eddy M 

on BBB

2 years ago

Worst Home Depot Ive been to. As a pro/ contractor. I was recently dismissed by store manager/ assistant manager and customer ********************** representatives! Tool rental has over charged- after returning tools. When voicing concerns- Im necessarily always cut off while speaking and the dismissed (nothing I can do! ) answer is given. Why am I not afforded same respect as other customers - whenever I have a heavy load - theres never anyone available to help!! Im about to make my voice heard- by any means. 

Sarah M 

on BBB

2 years ago

DO NOT BUY APPLIANCES FROM HOME DEPOT!!!!We have been VERY frustrated by Home Depot not taking responsibility for their hired installers actions. Here's a little background.....We bought a new dryer at Home Depot and had them install it. About 2 weeks after installing, it stopped heating. We popped the panel off the back to find all the wires fried due to poor installation. We had an electrician look at it and his first words were "you're **************** didn't burn down! Who installed this? They didn't use a connector on t... read more

Jay S 

on BBB

2 years ago

found flooring online, online said there was over 400 case available, went to store to see if it was in stock, it was not in stock, so i found a person working in flooring to order. I only needed 3 cases to finish a project, He searched their inventory and said that we can order what i needed, paid for flooring and he said it would about week before it comes in, waited a week and returned to see if was in yet, customer ********************** lady looked it up, and it was not available. could not get stock order, how is this ... read more