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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We ordered carpet over 2 weeks ago. When we placed the order we were advised of a 2 day delivery. When calling no one is picking up the phone. The carpet is now delayed. We have no idea when its being installed. Our projects are on pause because of this. This is the worse experience we have had! A resolution needs to be provided other than cancelling.
Business response:
Greetings : <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from... read more
Worst customer ********************** ever. Dont expect them to be on time AND expect to stay on Hold for HOURS when you call to complain. Total garbage, buy from Lowes!
Business response:
<p>Greetings ************ :</p><p><br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.</p><p><br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Ho... read more
Home Depot refused to accept a return that was still unopened. I had the receipt. They said they couldn't scan it into their system to pull up my information. I told them I would accept a store credit but they refused. It was a horrible experience.
Business response:
Greetings ******************: <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot r... read more
I bought several security cameras, 1 smart doorbell and in the same store I ordered several window mount cameras and several micro sd cards. I had to return 2 cameras and the smart doorbell because they were defective and damaged, it seems that someone returned them and instead of verifying the open product, they put it back on sale. I received the micro sd cards minus 1. They told me that it would arrive on May 8 but it never arrived at the store. I called the store and they tell me that they don't know anything, I called t... read more
Business response:
Greetings : <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from... read more
Home Depot has not dealt in good faith, and the adjustment compensation is unacceptable. They have sent threatening documents (all or nothing) docusign. I have been fair and patient, and reasonable. They have not. It took over 220 days to get 10 windows installed. The agreement was a 90 day install. Due to an undersized window (improper order by rep), it took over 115 days to get one window replaced with the correct size. This caused delays in getting our permit for a short term rental. We lost income during the holiday seas... read more
Business response:
Greetings ****************** : <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot ... read more
Ordered a bathroom vanity and it has been 3 days since it says they are going to deliver it and home depot can't find my vanity and won't issue a refund and leave me on hold for 4 hours total so far.Do not order from this company and why won't they just refund my money
Business response:
Greetings Thank you for taking the time to reach out to us and bringing this situation to our attention. experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Ordered a item on line for pickup. Claimed they had 5 go there a couple of hours later to pick up other item and check on order to find out they had none. Asked for a refund and get a receipt telling I have to wait 21 days for a check. i paid with a gift card not a check nor a credit card. So they not only didn't have someone who knew how to do inventory but keep my money for weeks. Also tell me they can't change how the cancelation was done to correct that mistake.
Business response:
<p>Greetings ***************************:</p><p>Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.</p>
I ordered a mini skid for some yard work from home depot. The process was easy and the gentleman, *****, who delivered it and picked it up was the best. ***** was great with communicating with ** for delivery and pick up. He called an hour ahead of time for both so that we would be ready for him. I would definitely order from home depot again!
Business response:
<p>Greetings ****************,</p><p> Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you had with your recent purchase. The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot. We appreciate you sharing your experience with **. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great day! </p>
I tracked our purchase from Home Depot and it said it was delivered. Unfortunately they delivered it to the wrong address. We had to go around to neighbours houses and find it.
Business response:
Greetings ******************, Thank you for taking the time to reach out to us and bringing this situation to our attention. experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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