The Home Depot

Shawn M 

on BBB

2 years ago

I placed a pick up order on April 27th. I went on the 28th to pick it up, I even went inside to the customer ********************** counter to let them know I have 2 orders to pick up. I waited over an hour and still nothing came out. Even an associate asked if I was waiting for an order, I told him yes and he said he will go check on it. Still nothing after 20 mins. I felt very disrespected, it was my birthday and I waited outside for all that time for nothing! On my way home I called and cancelled both orders and have requ... read more

Christina N 

on BBB

2 years ago

Got our windows replaced (whole house, 28 windows and 2 patio doors) in 2018. Windows have leaked since that time, and weve spent that time (yes 5 years) through 100s of calls and emails trying to get Home Depot just to call us back, not to mention to come out and fix it. Their customer ********************** and responsiveness is horrible and they refuse to accept responsibility for their mistakes.They finally call us back (yes in 2023) arrange to come fix it (3 times we were ghosted, reps came to the house to tear apart ou... read more

Rachael L 

on BBB

2 years ago

***** from Hardware, she was annoyed I asked for her help at the key kiosk sign, telling me to step farther away because she didnt want to breath the same air {as me}weird & rude since I was at least 3 feet away in front of the opposite machine, then ***** was complaining about EVERYTHING; my key was indenting her thumb, how dirty this store is, shes the only employee working in her **** for 6 hours, shes got a cart full of boxes to work, that the store wont hire more people, tales of customers recently trying to steal tools... read more

Mark J 

on BBB

2 years ago

Quick story about my bad experience with The Home Depot installation services. The sales person was very nice, informative, and responsive. Deal was quickly done and paid for. Then, about a month later they tell me the city won't approve the installation as is. Fine; I say cancel the part of the order not in compliance with city codes. I quickly sign the amended change order. It has been over 3 months, and I have yet to receive my refund of the portion that was cancelled (a significant amount of money). They say they can't r... read more

Carol B 

on BBB

2 years ago

I purchased a 7 piece patio set and it was missing 2 chairs when delivered. Reached out to customer ********************** reps and was told they couldnt find the chairs so schedule a pickup to return and ordered a new set. The missing chairs showed up the day after the table and other 4 chairs were picked up. The new table arrived STILL without chairs. After two weeks of calling and being told theyre coming and to just wait and finally told would be earlier this week. They havent shown up and I was told today that the chair... read more

Juho N 

on BBB

2 years ago

The online orders and their delivery service is completely unacceptable. Im working on my own major home renovation project and out of ten or so orders, perhaps 2-3 has been OK and on time. Past four were complete disasters with incorrect items delivered, kiln dried lumber and plywood left uncovered in the rain, and delays up to two week or completely cancelled order. Getting a refund was a major problem one requiring multiple phone calls to corporate customer ********************** and the local store with nothing but empty... read more

Suzanne J 

on BBB

2 years ago

I purchased the Hampton Bay Riverbrook Padded Sling Swivel Dining Chairs from Home Depot on 6/19/2022. When uncovering the set on our deck last week, the round bases of the chairs are all rusted with the rust actually falling off. According to the book with the set, there is a 3-year warranty on the frame. When I called to speak to the ******************** I was told that "rust was not covered under the warranty". The real reason I purchased this set was that they were "rust proof" and would last for years. They had actually... read more

Crystal B 

on BBB

2 years ago

I had a kitchen Floor replacement in less than 6 months it started coming apart Us Install is the company that is the contractor they use They literally had to come to my home 6 times to repair and still wasnt satisfied so I reached out to the Corporate Office for help US Installation had to come back out and replace the whole floor I have been dealing with this issue since 3/28/2023 I have all documents and photos of the very sloppy installation work that was done I had to put in a complaint to consumers Affairs and the Att... read more

Loretta M 

on BBB

2 years ago

The worst experience ever. I purchased a custom made entry front door (had to because I live in an older built home). While going over the details about the hardware and other materials, I was asked if I had a storm door, I replied yes. Then I was asked if I wanted to keep that door, I replied yes because the storm door is still in good condition. I was told no problem but I would have to pay to have it re-installed. I replied ok again. On the day of the installation of the new custom entry door everything goes fine until th... read more