The Home Depot

Callan M 

on BBB

2 years ago

Home Depot sells line trimmers made by ************* that fall apart in 10 months. Home Depot said to go to *************, ************* are not offer any customer ********************** help. 

Tiffany J 

on BBB

2 years ago

The Home Depot Installation Services in ******, ***** has been a nightmare. My mother who is 70 years has been waiting on the completion of cabinets with countertops in her small kitchen. The process began in 2022 and still has not been completed. She has been washing dishes in the tub since October 2022. She does not have a sink. As a result, she has had severe back pains, tonsillitis, and mental and emotional strain. She is an African American woman living in a marginalized community in ******. This is a sign of inequitabl... read more

Heather E 

on BBB

2 years ago

The Home Depot and their credit card company that they work with are practicing bait and switch. Received a promotion in the mail for our Home Depot Credit card for $75 off a purchase of $500 or more. Multiple times on the paper offer we received in the mail it mentions No interest if paid in full within 6 months of purchases of $299 or more. Use the coupon to order online, purchase over $600 AFTER the $75 coupon. Shows up on the credit card statement as not being interest free. Went to the store and they told us we would ha... read more

Kimberly G 

on BBB

2 years ago

Order H0554-325677. I needed to replace a washer. At HD (Home Depot) I asked if I purchased a washer (same brand) if it would be able to stack like we already had it, I was told no. I ordered a new W/D, warranty, and necessary installation items per the associate (no mention of a staking kit), scheduled delivery and haul away of old W/D. Evening before delivery I reviewed the checklist -we didn't have the staking kit, I didn't know we needed one. I went to the store, customer ********************** (*******) was rude- she to... read more

Janet H 

on BBB

2 years ago

Used Home Depot in Mentor for flooring installation. They did a poor job with the installation. Flooring is not to our satisfaction and they are not standing by their customer satisfaction policy. They used Certified Flooring for sub contractors who did a poor job!! The floor is uneven, does not measure to the other flooring and has a noticeable gap between the tile of the fireplace and floor. No one would consider this a professionally installed flooring. The installers also came to the house late, vaped in the room and ord... read more

Gabriel K 

on BBB

2 years ago

I purchased a new ******* Pro 575 grill on Saturday 4/15. Part of that the purchase was the offer of free assembly, and that the new grill would be available by Wednesday 4/19.I arrived to pick up my "new" grill, and instead they presented what was clearly an open box item. This store attempted to bait and switch my new grill with an open box item that was stored out side. How many other people have missed this switch and received "open box" in lieu of newly assembled? Sure, they gave me weak excuses that failed to understan... read more

Frederick W 

on BBB

2 years ago

I spent 1 hour buying and getting the grill out of will call. The people and computers that they use need a update. With a paid receipt she would not release the grill until someone else said she could.My name was on the grill 4 feet away. You can't pay for a grill and decide to pick it up later. You have to get a refund and buy it again. Come back 2 days later and she says that she can't verify my receipt. Go thru the the process again. Are you kidding me. 

Amelia I 

on BBB

2 years ago

I purchased a bookcase from their website. I sorted by pre-assembled. In both the item description and product images, it said, "no assembly." However, when I received it, it came unassembled. It's not a huge ask to have truth in advertising. It was not a very large or very heavy bookshelf, there's no reason it couldn't come pre-assembled. 

Andrew D 

on BBB

2 years ago

I filed a BBB complaint first with Home Depot, due to their refusal to cancel an order, and their open endorsement of communicating with EMOJIS instead of words. ******************************* from Home Depot's escalation department, in which she sent an email saying random words. I replied with my response, and instead of acknowledging her companies' massive failures and hiring of pre-teens (or employees who communicate like 12yr olds), she ignored the email and my request. Instead, she closed out the complaint saying she ... read more