The Home Depot

AMY M 

on BBB

2 years ago

The website states that delivery is available for large equipment rental. When I called to rent a 1-ton mini excavator with clearly indicated "delivery available", I was informed that there is no delivery available- false advertising and poor business practice. 

Ahuda G 

on BBB

2 years ago

My home was built in the 60s. A fact ********* didn't bother to ask about until after they charged me $50 and sent someone to do the measurement. He wrote down - clear as day on the report submitted for an estimate - that due to the age of the place, there could be asbestos. He assured me that if so, the installers would only charge about $100 extra and handle it.After literally hours and hours of endless discussions and verifications on phones and in person, I was given the greenlight and an estimate. I purchased all the ma... read more

Emma H 

on BBB

2 years ago

I am concerned about the Homedepot on *********************, I always liked shopping at this store. However, I had a bad experience after purchasing a washer/ dryer set. We spent a total of $1799 including warranties, parts for the delivery. They delivered the items on April 26, 2023. The dryer didnt work. I called the store where I purchased them. The washer/ dryer section lady transferred me all around until she promised to call. She did not. I called a number on the website hopping to get help. Such disappointment after t... read more

Rose H 

on BBB

2 years ago

Sorry to complain but ******** ***** Home Depot is terrible to do business with!Unfortunately, this has been the worst experience in ordering we have ever had. Not only did they make multiple excuses and rescheduled my delivery before finally telling me the road restrictions were preventing delivery (which makes complete sense) however, the rude driver yelling at me when I stated this whole process has left me really frustrated was not needed but when they did finally deliver part oif the order was missing. The driver who en... read more

Emma H 

on BBB

2 years ago

Home Depot does not support you after the sale. I purchased a washer and dryer recently and received the products today, April 26, 2023. The dryer isn't working and I called the store where I purchased it and they transferred me around and around until someone answered and said they would call me after they finished with a customer. No call back, yet. I finally had to call the damaged and broken number on the website of Home Depot. They stated they would come back around on their delivery schedule to determine what happened ... read more

John B 

on BBB

2 years ago

Im not sure this is correct address for the Home Depot Improvement credit accounts for consumersbut the credit line is financed by Vive Financial.therefore, affiliation matter:Harassment-missed one payment for first time, company charged late fee as expectedharassment begin next day after the due date, which falls on the 8th of each month. First they locked my account, sent out the next bill for *** and less than 3 days started calling me no stop every day. And sending notices via mail. When I called to advise would be late ... read more

Melissa H 

on BBB

2 years ago

They've refused my husband his cash refund & were bold enough to state they'd give me a refund but not him. I filed a civil rights complaint with *********************** directly. They've been nothing but full of excuses to give him his rightful refund, at one point demanding I go to the store in person with COVID, if we want to grovel at their mercy!! None of this is in line with Home Depot policy at all!! Costumer service # said they should have refunded ******* his cash right then and there. The appliance was not in our p... read more

Rhonda W 

on BBB

2 years ago

I purchased a pre-hung Masonite interior front door. I wanted a slab door but the sales associate told me that it would be best in the case of structural settling. The subcontractor was RFI Installations. The worst installation ever but it started at the store. They told me that it would be a delayed delivery because it was a special order. I wanted Brass hinges but the stock doors were mat Chrome. The door that I received was unfinished (unpainted with mat Chrome hinges). The installer didn't shim, plum or square the door. ... read more

Tony B 

on BBB

2 years ago

I bought a string trimmer/edger on Sunday april the 24th this year. I was the most frustrating experience, could not find anyone to help me, the yard work equipment is *************.I went to customer ********************** and a woman looked at me like I was an idiot simply because I wanted help, she came to the area to unlock them-didn't know the combination of the lock. Eventually a person came to open the gate, then informed me he had to walk the tool to the check out, absolute nonsense-so now I'm a criminal intent on st... read more