The Home Depot

Ashley P 

on BBB

2 years ago

They picked up a fridge and I had to actually open a dispute for a refund on their store credit credit card I used for the purchase. They dont automatically process refunds and thats a big red flag. 

Matthew S 

on BBB

2 years ago

They sell junk brands. You HAVE to buy the extended warranties to have any security their expensive tools will work. They wont. 

Chatauna R 

on BBB

2 years ago

On 4-13-2023, went into the home depot, store number #*** on *****************************************************************. I bought a cast iron sink. I made a mistake. After realizing I made this mistake the very next morning at 6am I went back to try and cancel the order the front store manager told me I could not because the product was in vendor status. I then went home and looked up the policy on returning items bought on Homedepot.com. I had 45 minutes to cancel the order within the time I purchased the order. So I... read more

Jason N 

on BBB

2 years ago

I TRYED TO RETURN A PRODUCT they refused it said bring in a receipt so I did they again refused it. I spend between My home and My business around $200,000.00 a year and over an $900.00 return they would rather I shop at Lowes for now on Done Lowes it is. 

Phillip C 

on BBB

2 years ago

The Home Depot needs to seriously upgrade their online shopping experience,especially when it comes to big-ticket items.I recently attempted buy a 60 gallon air compressor for my shop, using Home Depot's online store @ thehomedepot.com. I found one I liked with good reviews and purchased it along with several more accessories,paid in full,not financed. I received the three accessory items within three days of purchase,apparently from the closest local store,so I thought everything was going great. My compressor arrived a few... read more

Jacquelyn B 

on BBB

2 years ago

I received a **** Bilt mower that was supposed to be new. It was delivered yesterday and is covered in rust. ****, the store manager, tried to tell us that it is because the mowers are left outside. But the battery even has rust on it. They do not stand behind their products!!! 

Tyler P 

on BBB

2 years ago

Horrible customer **********************, with no solutions to repeated delivery problems and damaged product. We went to the store and ordered a fridge far outside of our budget specifically because of its availability to be delivered that week, as our fridge had stopped working. On delivery day, they dropped the fridge out of the back of the truck and bent it significantly. The delivery guy tried to tell me its ok, but we were not willing to accept a 3000$ fridge that was damaged. So they returned it, and told me they woul... read more

Mike C 

on BBB

2 years ago

18 month no interest financing is the consumer credit card offer that I accepted. After my large qualifying purchase of over $2000 for flooring I login to the site and they only have it at no interest for 6 months. Thinking it was a mistake, and after receiving and email with an identical offer, I contact support and ask why there is a discrepancy. They respond with a mile long explanation wanting me to jump through hoops for the offer I accepted. This is false advertising and deceptive business practices at it's finest. 

Hares A 

on BBB

2 years ago

Let me tell you that Home Depot's online customer ********************** has gone downhill! In business it is important to remember, it's not when something bad happens that matters. It's what you do to resolve the situation after something bad does happen that does matter. If the company that Home Depot uses to ship a product fails to deliver the said package, then Home Depot should take it up with the shipping company. Instead, Home Depot makes their customer run around in circles and try to pick up all of the pieces. Home... read more