The Home Depot

Thomas C 

on BBB

2 years ago

I am a local contractor in ****. I recently ordered some tile for a job from home depot online services. The first order was messed up they sent 3 box of the wrong tile and they were broken on top of that. Went to exchange at a local store that was a waste of time. Just ordered more to keep my job moving forward. I get the second order it is the right tile but every single piece in each box was shattered. I'm livid at this point I call the customer ********************** line and all they can do is refund me after they recei... read more

Christina M 

on BBB

2 years ago

Horrible, horrible customer **********************!!! They delivered a vanity to us that is cracked and they refuse to replace it. We bought it at a sale price and they refuse to price match?? We just wanted a replacement sent out. Do not buy from them!!! 

Kim W 

on BBB

2 years ago

I bought a Ryobi Generator during Hurricane ***. It blew up and smoked. I took it back within the right amount of time. A manager there told me that these were used and had carb gunk problems and he had been fixing them all day that was OCT 4. That was not my issue. Mine was pouring oil out the bottom. This was one day after I bought it. I bought a Champion to replace it as I could not lift it on my own. I took it back on Oct. 6 and another manager named ***** said he would take it back but not that day because he had no roo... read more

Timothy G 

on BBB

2 years ago

I ordered some items from Home Depot on 3-25-23. I received the items on 3-30-23. I opened the package on the morning 3-31-23 only to find I was sorted 1 item. I call Home Depot on 3-31-23 to explain they left out one item. The associate I talked with I had a hard time understanding them due to accent took me several times before they understood they sorted me one item. The associate the proceeded to tell me they wear going to credit my credit card for the item. If I wanted the item they sorted me I would have to reorder thi... read more

Edward S 

on BBB

2 years ago

I signed a contract with Home Depot for over $18,000.00 paid in full up front back in October of 2022 to replace counter tops & refurbish cabinets. The counter tops were completed fine, but 4 months in, after the project should have been completed, they were unable to give me any eta, claiming an IT issue was preventing them from viewing the project status. This continued every week for 4 more weeks with me reaching out to everyone listed on my contract, and receiving no further update than that there was an IT issue they we... read more

Timothy B 

on BBB

2 years ago

Your service at 3 different levels is terrible. I spent 32 mins on the phone w/ the initial rep. ** called the local store to help sort out the shipping mishap; but the lady at the local store was no help. ** then attempted to **ntact the freight ** 3 times; but throughout the call he showed a lack of understanding your **mpanys systems & of understanding of standard customer ********************** skills. Ultimately that rep **nfirmed my suspicions that I was just annoying him when he hung up on me.My 2nd call gave me some ... read more

Dave L 

on BBB

2 years ago

Ordered Feltilizer online, was supose to be at store 3/24-29. Called on the 30th them don't have it , can't say where it is either. Whenever I click on track order it says information not available. Online help useless, and store or main customer ********************** no help also. 

A&S H 

on BBB

2 years ago

Summary of issues with Home Depot failure to provide advetised product 1. Falsely advertised, heavily damaged product from Home Depot with no resolution 2. Home Depot knowingly sold us a custom triple sliding PREHUNG door that took three months to receive. Product not as advertised, not pre-hung and required extensive labor to prepare and assemble for placement 3. Sent packaged and padded heavily damaged product (not visible at pickup)4. NO ownership or proper resolution from Home Depot staff and customer care **************... read more

Carrie C 

on BBB

2 years ago

Purchased a washer with the protection plan. When I needed to use the protection plan they were not prompt and the company they contracted with was not reliable. I cannot get anyone to help me get this washer fixed and even Home Depot is regrettably not helpful in getting a repairman out to fix the washer soon. I would not recommend buying the protection plan at all from Home Depot because when you need to use it they dont actually care enough to help you.