The Home Depot

Joseph B 

on BBB

2 years ago

This remodel has been a nightmare from the start. The Home Depot wants nothing but your money . We started our project in August 2022 for a kitchen remodel . After we paid $15000.00 dollars for the flooring project and an additional $35000 for our new cabinets with Home Depot they never contacted us once in over five months. We kept reaching out over and over for some communication about our cabinets and nothing finally a week out from installation I get a text telling me they will be delivering a week early . The cabinets w... read more

Laura C 

on BBB

2 years ago

I had my kitchen cabinets re-faced and a new countertop installed for 28k in December 2022.I had two issues with the install. One the cabinet pull was mounted on a door near my dishwasher, that blocked it from opening. And some of the laminate was installed poorly that has a crack and needed to be redone. I called into the scheduling department to have these things corrected.I was given an estimate of 10 to 12 weeks to wait for this.Now, it's been 11 weeks and 3 days and counting. I started calling a week ago. And no one can... read more

Jason C 

on BBB

2 years ago

Ordered a refrigerator. The first delivery did not come at the planned time and the fridge itself was heavily damaged. We rescheduled. The second fridge (which they did not discount in spite of their s**** up) was set for an afternoon delivery but on the day before it was delivered, they decided to change the time to early morning. My family all works, by the way. So that left impacts with our employers. When the second delivery was made, the driver decided not to make the delivery due to "unsanitary conditions". They were a... read more

Daniel H 

on BBB

2 years ago

I purchased tools online and received all of them but the most expensive item. I reported the incident and advised them that the company next door admitted to receiving it, but it was sent back. I called Home Depot again and asked to be reimbursed for the item. They stated that since their system showed it was delivered to the correct address reimbursement was not an option. I would have to file a claim with the carrier and wait. I should not have to jump through hoops to receive an item I already payed for. I believe Home D... read more

Madeline F 

on BBB

2 years ago

I've spent tens of thousands of dollars at Home Depot, including an extended warranty for a dishwasher that has been defective since it was poorly installed by Home Depot's independent contractors. I'm now being told that despite filing claims during the initial warranty period that did not address the defectiveness of the appliance, they will not replace or refund the appliance because their warranty does not cover "pre existing conditions." So they are fine selling defective goods, sending people who do not know how to ins... read more

Joseph J 

on BBB

2 years ago

Purchase $25,000 in blinds. Motor went out on one in the first year. I cannot get them to fix it or respond. Horrible customer ********************** and ***** **********************. 

Shelby M 

on BBB

2 years ago

I ordered a washer and dryer set from the website to be delivered this weekend, on a confirmation email I was shown that home Depot would be sending two DRYERS instead of the set that is offered together on their web page. I explained this to the customer ********************** agent and they assure me that I had no idea what I was talking about and the "complete your laundry room" button and section do not exist. The things that I was actively looking at on the website while making this call apparently do not exist. The ite... read more

Michelle M 

on BBB

2 years ago

How to write exactly how this HORRIBLE experience went in only **** characters will be hard. My husband bought me a fridge. He was in a meeting when it was to arrive but I was excited to receive it so I took time off work to wait for the delivery. When it arrived the delivery man didnt even give me a chance to say hello before he started giving me grief for not clearing the path enough for him. I apologized profusely, since I would have cleared the little bit of snow if I had known. Extremely easy going people, I ran out to ... read more

Susie A 

on BBB

2 years ago

We ordered windows in June of 2021 and still have yet to get the job finished. If I could rate less that a 1 star, I sure would because they haven't earned that.