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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Wanted to reface the cabinets in my kitchen. So, i contacted Home depot in Oct, was told 4-6 weeks for material to come in. Installers came on Jan 14 and 15 but advised the manufacture sent the wrong size doors and drawers. Was told have to wait another 4-6 weeks. Received phone call on Feb 20th that the drawers and doors were received and in warehouse. Was told March 3 the installers would come and finish the cabinets. Contacted Home Depot on March 1 and got response on March 2 that they cannot locate the drawers and would ... read more
Business response:
Greetings : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
This Home Depot experience was the worst experience, not only this location, but the worst experience I've ever had at any hardware store, period.Long story short: the employees accused us of stealing without having any proof whatsoever and were very hostile and intimidating towards my boyfriend and I. I am incredibly disappointed and appalled at the way the employees treated us and thought it was incredibly unwarranted. Looking at the overall reviews of this location, it shows that this store clearly has poor management and... read more
Business response:
<p>GreetingAurora,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
My husband and i purchase a Washing machine and a dryer from home depot in December 2021.We have had several issues with both products. I called the store several weeks after we received the units. The Motor in the Dryer had to be replaced. the Washing machine started making loud crazy noises. I had requested to have both of these product replaced when I first received them.Home Depot told me they couldn't replace them and that I had to contact the warranty company which I did. That's when they told me the motor needed to be... read more
Business response:
<p>Greeting Ms.*******,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I recently ordered a product from Home Depot and selected Home delivery. The delivery company left the package outside my multiunit building and part of my order was stolen. When I contacted Home Depot they indicated I had to contact them via text messages. The Home Depot representative refused to replace my stolen item and only offered $12 refund for an item that was $27.99??? Consumers should avoid Home delivery from Home Depot at all costs.
Business response:
<p>Greeting*******,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Home Depot refused to honor the lifetime warranty that came with a glass patio door. The seal between the double panes of glass failed and HD agreed it was a warranty issue when I sent photos. But then they claimed they didn't have to honor the warranty because the manufacturer no longer made the exact model door I had purchased. They could not provide any language from the warranty that allowed this exception, which is ridiculous anyway because if the exception existed, a manufacturer could just tweak their door models ever... read more
Business response:
<p>Greeting Ms.*******,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Waiting on scheduled delivery of a fridge on a Friday night. Old fridge is empty, ready for haul away. Get a call from the delivery people informing us the truck is broken down. Send another. It's not my fault you can't deliver on your promise. No apology, no offer of compensation, just "How does Monday sound to you?" It sounds bad, because all this food is going bad by then. I canceled the order and will buy from a competitor. Very disappointed and angry.
Business response:
<p>Greeting ****************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I just had a refrigerator delivered today in *****, ** by **** and ****. I would just like to say that they did a GREAT job. They were so friendly and professional.
Business response:
<p>Greetings Ms.*****,</p><p> Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you with**** and Dino. The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot. We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great day!</p>
I bought a dryer and washer from their ******** location and from start to finish the process was terrible, service associate In the appliance section was a liar, they were late to come put it in, and then the guys they sent set up my dryer to far to be hooked up. Had to buy a extension cord, and then it didnt work. Had to call people to come out. And now my washer is broken. Purely a garbage company from lowest associates to management
Business response:
<p>Greeting ****</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Had Home Depot install windows but can't get them back to finish the job 7 months later.
Business response:
Greetings ************, Thank you for taking the time to reach out to us and bringing this situation to our attention. experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 8:00 p.m.
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