The Home Depot

George C 

on BBB

2 years ago

Hi, order a ******* ***** BTU window AC, ***** delivered a product that looked like it was run over by a freight train, carton and unit unserviceable, contacted HD immediately, *************** was issued, *** will not accept the item , not packaged correctly, NOT MY PROBLEM!, called HD, agent ****** issued a pickup order for NSD, a common carrier, nothing happens, called HD only to discover the order was never issued, process starts all over. Original order delivered on 2/14/23 and unit has not been picked up yet and is bloc... read more

Jesus L 

on BBB

2 years ago

The store in ******* ****** rob ** with **** dollar dont wanna give are money back the are try to scam ** of are hard working money 

Stacey C 

on BBB

2 years ago

I am extremely disappointed and frustrated with the Home Depot delivery service! My stove was supposed to be delivered yesterday (Thursday 2/23/23) between 3 - 7 pm. They never showed up or called to let us know they couldn't deliver it and we missed a day of work for nothing. I called the number provided to find out what was going on (2 times) and no one could help us with anything. On the 3rd call, the person told me that they would have to reschedule for Monday. I asked the gentlemen how I can be sure that they will deliv... read more

Denise R 

on BBB

2 years ago

It took four visits into the store to place our special order for over $6,700. Issues with placing the order with Pro Desk not knowing how to enter an order into computer, knowledgeable staff too busy to enter the order, and no information available about specific products and the Pro Desk not calling the vendor to verify product information! Also, Home Depot outsources deliveries with a third party. Home Depot never put our address into their computer system so the delivery didnt happen on the day Home Depot said it would. ... read more

Choua L 

on BBB

2 years ago

I have bought multiple appliances through Home Depot before, and they were great. Last Month, I bought a ******* refrigerator from Home Depot in Woodbury for $1500. They shipped the refrigerator to my house. The refrigerator did not dispense water after I hooked my new water line to the refrigerator. I called Home Depot the next day regarding the issue I was having, and asked them if I can return the unit, or have it replaced, since it was under 24hrs. and they had a 48hrs warranty return policy if the appliance is not worki... read more

Patty W 

on BBB

2 years ago

DO NOT buy appliances from Home Depot! I purchased a new Dishwasher - the installers came and said they could not install the dishwasher because the copper line must be replaced. I was told by the installer the plumber would contact me within 1-3 days; would come out and replace the water line; install the dishwasher and haul off. After 7 days, no contact from the Home Depot - I called and they had lost my order. After I complained they sent a plumber within 24 hours. When the plumber arrived, he said he wasn't allowed to in... read more

Don N 

on BBB

2 years ago

Home Depot is woefully misleading on their website offerings. We purchased vinyl flooring using the ** website and the website DID NOT inform us the flooring would be shipped from manufacturer by FedEs. We had a flood and needed new flooring. When the flooring arrived and our installers began the installation work, ALL of the flooring was damaged. Home Depot would not rectify the cock-up and we sit on our unfinished without flooring living room bare floor. Shopper trying to use the ** website should be warned that what they ... read more

Robert D 

on BBB

2 years ago

Store charged me twice for the same item only rung up once. Was immediately told at checkout it was a hold and it would fall off, it did not. 48 hours later I called and spoke to the manager who told me it was not his problem and suggested I was trying to steal from them. He did not bother checking the sales report, did not check the stock on hand, did not look at my receipt, didnt ask one question but immediately dismissed me and hung up on me. 

Barbara S. 

on BBB

2 years ago

I have been involved for well over a month trying to have a countertop replaced in my kitchen. I have spoken or written to at least six different people at **** Depot and their subcontractor ******************, (located in ********** with an agency on Vancouver Island) never knowing exactly who was responsible for what. The written documents explaining the process were contradicted by the real process, online links malfunctioned, people's spoken words were contradicted by the written documents. Finally, I paid in full for th... read more