The Home Depot

Geri F. 

on BBB

2 years ago

The Home Depot in ******** ******** has lost a longtime customer!. We are a locally owned business and we depended on a scissor lift we rented from HD to actually work! It was completely dead and useless! This was an overnight rental as we worked at night when store was closed. We took it back to HD the following day and asked for a refund since we couldn't use it and we were told "no refund", that we neglected to call and tell them their piece of equipment we rented was useless! After several repeated conversations about th... read more

Ken F 

on BBB

2 years ago

Today I walked into Home Depot (Woodland Hills) to purchase a pressure washer and a vacuum as to I am starting a car detailing company. As I roam the store I am also on a business call with my colleague who is already established in the detailing business who is helping pick out what I may need exactly. For this reason I am going back n forth between the pressure washer aisle and the floor vacuum aisle which are about 10 aisles apart, making certain comparisons on each item since I'll be making a purchase for nearly $800-$10... read more

Marlene D 

on BBB

2 years ago

Horrible customer **********************, been trying to remodel my house for a year and nothing has been getting accomplished. 

Scott B 

on BBB

2 years ago

I want my data back. I want a record all of the data Home Depot sold without my consent to meta. There should be class action lawsuit against them and there would be if w elive in Europe and we're protected by GDPR. This is a very slimy business practice. 

Tiffany R. 

on BBB

2 years ago

Home Depot Home Services is not a company that stands by its name or product. There is so much to unpack regarding my project- I consulted with an agent who failed to bring a window to my residence with the initial appointment (Aug 2021). I suppose this should've been my first warning. Instead, the sale rep got a brochure, which made me feel somewhat at ease, and I decided to move forward with the window project. Due to curiosity, I visited a local Home Depot store to observe a sample. In turn, a sales rep stated this was im... read more

Helena B 

on BBB

2 years ago

***WARNING*** by reading my email, you may agree with my opinion that Home Depot CEO has been overpowered by Home Depot subcontractors.I have all the pictures and videos to prove the condition of the doors when they were delivered. Furthermore, I have emails exchanged with Home Depots employees regarding this despicable experience and defective product.On June 11, 2021, I purchased custom made Contractors Wardrobe mirror closet doors (doors) at the store **** in *******. Then, the first two sets of doors delivered, the frame... read more

Michele Y 

on BBB

2 years ago

We were told last Saturday we would have our item washer and dryer for over $2,000 delivered by Wednesday. We were assured it was in stock as our dryer broke and we explained that we needed it as soon as possible. ****** could have got it to me the next day check their warehouse and they had stock. Decided to go with home Depot instead because we were there next and didn't feel like driving back to ******, big mistake. We're told if we didn't hear from them to call them by 5:00 p.m. they said they had till 7:00 p.m. to call ... read more

Ron B 

on BBB

2 years ago

We bought an extended warranty through home depot for our Whirlpool washer/dryer. COMPLETELY WORTHLESS! They changed the companies that serviced their extended warranties and they couldn't do anything about them not fixing the product. I explained that I bought the warranty from Home Depot not ******** and they told me there was nothing they could do. I am now a Lowes customer (who ********************** the extended warranty themselves). No more home depot. 

cl s 

on BBB

2 years ago

I purchased a refrigerator for the breakroom at my office. It was delivered on January 24, I paid for haul away of the old one. On the day it was delivered I was told they couldn't take it because the "truck was full". I was handed a card and told to call this number to schedule the haul away. When I called the number they gave me an appointment for Feb 6th which I did not accept. After a series of calls I was given a date of January 26 by 1pm. This office closes at 1pm. At 1pm I got a call saying they couldn't pick it up be... read more