The Home Depot

Janet W. 

on BBB

2 years ago

Over 2 years ago we purchased windows from Home Depot. Friends of ours raved about the windows and we decided to give the company the chance to win our business. After 4 companies came out we went with Home Depot. After a few small hiccups (we understand with all the shutdowns, COVID & other things) we finally had the windows installed in November of 2020. The installation company (not ********** did an Okay job. Many shortcuts, many issues and very little **** for our home. We called Home Depot and our sales person to have ... read more

Johnothan P 

on BBB

2 years ago

Had my data stolen in recent pos malware scam be careful with this business 

James R 

on BBB

2 years ago

My recent experience has shaken my faith in Home Depot!We met with ***** at the ***************************** in ********** **, store number ****.We purchased Thomasville cabinets, S. and other specialists told us that countertops were a 3 to 4 week special order and install.We paid in full for the cabinets and other items on September 9th. Other items we purchased were flooring, floor leveler and various other project related materials.We had our contractor begin demolition of the entire basement on October 10th.All seemed ... read more

Ray G 

on BBB

2 years ago

Whatever you do, don't trust Home Depot to a)get an order in on time, b) have said order be in a non damaged state, c) expect the customer ********************** agents to know what they are doing, and d) for any of the management to care.My initial order of three cabinets took four months and eleven, yes ELEVEN, separate cabinets to be sent. While waiting I inquired to one of the managers in what way they could remedy the situation. He gave me a blank stare and said I could cancel my order. Once I finally did get all the ca... read more

Lisa F. 

on BBB

2 years ago

I should have read reviews before my appliance purchases. Nightmare beyond believe: it took almost 2 months to get my appliances.Attempt-1: paperwork was wrong the employee didnt add cords or carry away or he didnt save it! 1.5 hrs at the store getting it fixed. Refrigerator was damaged. Stove and dishwasher sat in my garage for over 1 month. Attempt 2- the delivery people refused to put in stove, dishwasher because they didnt have paper work. Even though I did. From the time they entered my house and left was 10 minutes. Th... read more

Dawn B 

on BBB

2 years ago

I purchased Thomasville cupboards through HD Standherd Barrhaven location and spent $22,000.00 for an upgrade to my small galley kitchen. I wanted to go the next level. Unfortunately I did not use the installer and my contractor made an absolute mess of my new cupboards which took 6 months to receive. My initial reno began on Dec. 13, 2021 and to date I am still awaiting pieces from HD Barrhaven/Thomasville that were to be ordered at the end of May 2022. (today is Jan 11, 2023). When I placed a re-order to replace the $9,000... read more

Harold M 

on BBB

2 years ago

Home Depot sold me a A/C unit with installation thru ************ which they promised 24 months 0% apr after ********************************** interest 28% when I call customer ********************** ******** **** said she cant do nothing and basically dont care that they are reaping me off they also said I was to receive a 750 dollars credit card that I never got so basically they lied and lied for you to commit and after that they change everything *********************** 

Matthew M. 

on BBB

2 years ago

Terrible and misleading return policy. We bought a grill using the home depot credit card for 2 reasons and interest free promotion and the 365 day return policy. My wife and I stopped in the store on 1/8/22 to find out if there was anything we needed to do to exchange the defective grill. We were told by the service desk and the manager on duty that once an item has been opened or used its not returnable or exchangeable. Spoke with customer ********************** phone ********************** was told the receipt as the retu... read more

Marvin H 

on BBB

2 years ago

I rented a box truck from Home Depot back in 2021, the truck got a flat tire. I checked to see if there was a change kit on the truck and there wasnt. Confused about it, I called the number on the glove box for help. When I contacted the rep on the phone, he let me know due to liabilities I wasnt allowed to change the tire, that the truck had to be towed to a location where Home Depot takes their trucks. When the tow truck came, they picked up the truck, however they chained it up incorrectly and damaged the vehicle even fur... read more