The Home Depot

Miss D 

on BBB

2 years ago

I returned an item at The Home Depot at Golden Ring in *********. I did not have a receipt for the item but I had the gift card that the item was purchased with. When I presented the original gift card the cashier advised me that I could not return an item without the receipt even though I had the gift card that I used to purchase because "people" like to steal items and get gift cards. I explained to the cashier that I did not steal the wood plank I merely wanted to exchange it for the correct width. Then she responded that... read more

Aleksandrs S 

on BBB

2 years ago

Beware their credit card offers, they are late payment traps that can ruin your credit score. The clerk offered to sign me up for their credit card for a $20 off promotion. I did it and then forgot about it. I forgot I had to payoff the $13 remaining, so for two months late payment fees piled up and then a collector called me. I scrambled digging through my junk mailbox to find the Home Depot letter I forgot I got. I immediately paid it off, but my credit score has dropped 150+ points since then. Funny, I had no late payment... read more

TandT V. 

on BBB

2 years ago

I returned items after our barn was built . These items were charged on my one and only charge card, so the missing receipts should have been able to be verified. I was given a Return Denial with a phone number whose person who instructed me to call a phone number for a third-party return department that was a message, only, that instructed me to send the decline to a web address that does not work. Seriously? How unprofessional for a company whose IT department is clearly lacking in verification of previous purchases. 

Miriam J 

on BBB

2 years ago

Horrible. My washer hasnt been working, we had three appts in December and still not fixed. I keep calling and complaining, last call: I asked for a new machine or reimbursement for a new machine and money towards laundry and was told to follow up Today as a decision would be made. Today I called and was told there was no note regarding the last call and I needed another service repair appointment before they can make the determination whether I can get a new washer or not. Its going to be a month next week since the washer ... read more

Dale M 

on BBB

2 years ago

I bought an HP ink cartridge on Dec. 1, 2022 in ******** ** I opened the ink the other day and my printer told me it was defective.Today, on Jan. 2, 2023 I tried to return the defective cartridge at the Office Depot in *******, **.The cashier told me I had 30 days to return the cartridge and I missed it by a day.Yesterday they would have given me my $41 back but today, no dice.I have been an Office depot customer for 26 years. Today I lost $41 but Office Depot has lost a customer. I don't understand how they can enforce this... read more

ray w 

on BBB

2 years ago

*************** was working the customer ********************** desk on Dec 27 at the **************** Home Depot. Background: I had a Rigid battery registered for the lifetime replacement warranty. A HD lady rep. over the phone said to take it to a HD with a *********** to exchange it. ******, at the Buda HD, told me she was wrong and described the tortuous path to get HD to honor its exchange commitment. I was put out and frustrated. But on my way home I stopped at the **************** ** store and presented my story to **... read more

Samantha M 

on BBB

2 years ago

How Doers Get More Done. This is the slogan for the worlds largest home improvement retailer Home Depot. I, a middle-class female who just recently got married and is a first-time home buyer wanted to get more done. We order all our appliances on November 20th, 2022. Our delivery date was scheduled for December 21st, 2022. A day before delivery, I get a call that ******* is out of stock. I am understandable and confirm a new delivery date January 7th. Surprisingly, on 12/29/2022 I receive an email that my delivery date chang... read more

Benjamin K 

on BBB

2 years ago

So I went to home depot to open a credit card for my new job as a new construction plumber as i thought home depot was reputable and a good company and seemed reliable in the pastand i figured if i had a problem it would be adressed. so i get a credit card i was avoiding as i always avoid credit cards in the first place and bought the $499 combo pack as a deal it was supposed to come with a 6.0 ho and that never came with the rest. I spent about 3 hours on the phone being sent back and forth from home depots customer *******... read more

Lori H. 

on BBB

2 years ago

Does Home Depot care about customer satisfaction? My experience as a customer shouts No! We placed an order in-store (******** **) for a refrigerator on 12/16. We selected a specific brand/model because of a promotional offer that comes with purchase. We spent over an hour because even though they had 2 gift items in store, we have to wait until MARCH for it to be delivered by truck. No one in the store could figure out how to place the order otherwise. The free gift was a compact freezer that would have been a huge help bec... read more