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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We ordered two new back doors with the blinds in them from Home Depot in June 2022, said they would be delivered and installed in July 2022. July comes, the installer noticed that the doors were the wrong size. He swears that he measured them right, and that whoever ordered them, ordered them wrong. So, another six weeks go by, the new doors come in and they are damaged. So, now they have to order two more doors. Those doors come in and the installer was going to put them in, when my husband noticed there was NO blinds in th... read more
Business response:
<p>Greeting *******************:</p><p><br style="box-sizing: border-box;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.</p><p>We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. <br style="box-sizing: border-box;">Thank you for being a valued Home Depot Customer.</p>
Purchased a complete kitchen appliance suit on Nov 27th from Home Depot vs. Lowes. Should have known better... Delivery team installed my dishwasher and damaged my cabinets and installed a dishwasher with several parts still sitting on my counter. They refused to install my stove and fridge as they said I should have known it takes 3 vs 2 people to install those appliances. I called several times and had two associates hang up on me as they refused to take the claim. One associate just placed me on hold. Needless to say that... read more
Business response:
Greeting **************************, <br style="box-sizing: border-box;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.<br style="box-sizing: border-box;">We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. <br style="box-sizing: border-box;">Thank you for being a valued Home Depot Customer.
We don't have any Christmas tree lots where we live. For the past 7 years we have been taking our grandchildren to Home Depot to help us pick a tree. In the past its been a little festive with a background for picture taking and a place to put a piece of your tree with your family name. This year we got to the garden center around 4:50 pm on Friday evening, Dec. 2nd. It was the first weekend after Thanksgiving. We walk in and nobody was around. A few minutes later we heard someone closing the doors where we came in. I went o... read more
Business response:
<p>Greeting *********************** ***** ,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
DO not use this business for installation. Buy your product and use a local installer. This business overcharges and there is a lack of regulation on what they charge, not to mention the fees.
Business response:
<p>Greeting ********************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Waited a month longer than I should have just for the delivery to not even show up and home depot can't answer any questions. Will never buy an appliance from home depot again they shouldn't be allowed to sell like this.
Business response:
<p>Greeting<strong>***************************,</strong></p><p><strong></strong> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I purchased a Dishwasher, stove, and refrigerator. I chose only to have my dishwasher installed and I would do the rest. Upon arrival a part that was needed to install the dishwasher was not added and it could not be installed. After informing me they did not have the part to be installed, the driver also informed me that I paid for warranties on all my appliances and if I install the refrigerator and stove myself my warranty would be voided. So I asked if they were going to retrieve the parts needed and install and also cha... read more
Business response:
<p>Greeting **************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Appliance delivery is exceptionally terrible. No shows, no calls, multiple reschedule dates with no appliances. They use third party - unprofessional and incompetent. No ability or escalate.
Business response:
<p>Greeting ************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
We purchased a brand new refrigerator from Home Depot Online and were delivered a broken fridge, mind you, not before they damaged our house to bring it in. We called customer ********************** and of course they gave us the run around. All we want now is this broken fridge removed from our home. They still have not removed it. We bought a new fridge from Best Buy of all places, they delivered it no problems. Shame on Home Depot.
Business response:
<p>Greeting*******************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I went to the ****** @ ****************************************** to buy a new countertop for my kitchen. The whole purchasing experience was annoying, the employee rushed me and I had to ask him three times to run a coupon to see if it would work with the countertop. He kept saying he didn't "think" it would work but when he finally agreed to check, it did work. I felt like a burden the whole order, then I was told the whole process would take a few weeks. I ordered this early October and just now got the countertop install... read more
Business response:
<p>Greeting **************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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