The Home Depot

Jessica K 

on BBB

2 years ago

I paid for a washing machine, including delivery and removal of old appliance. The item was promised for delivery on December 7th, 2022. I was told that I would receive a phone call the night prior to let me know what time to expect said delivery. The night prior, I received a text message stating that I needed to be home between 3 and 7pm on December 8th (next day). No one showed up for the delivery. I was unable to wash my work uniform that night and unable to attend work the next day (today), due to Home Depot not followi... read more

David H 

on BBB

2 years ago

They give a Veterans discount oh you can't use it on lumber will take my business somewhere else 

Kathy M 

on BBB

2 years ago

made purchases from Home Depo on 9-20-22. I recieved a bill and credit card in an incorrect name, unknown to me. I reported this and asked for a corrected bill. I recieved **** in my name with same account number as previously billed. I reported this and was sent a bill with different account number, but a late fee and interest was being charged. I disputed the late fees and interest. I was told charges would be waved. As to date, 12-2-22, I have not recieved a corrected bill. I have made numerous calls to ********** as they... read more

Dallas H. 

on BBB

2 years ago

We are building a new home and have had the absolute worst experience with Home Depot as a whole. We used Home Depot a lot due to the convenience of it being 15 minutes down the road, so when we chose to make large purchases online we automatically chose HD to order from. After multiple horrible experiences, we now drive 45 minutes to Lowes and will only order from Lowes. First, we got our tub delivered to our new home & the delivery drivers backed into our new garage door and left. We contacted HD and they sent us in circle... read more

Frank D 

on BBB

2 years ago

Item : Rheem Performance Plus 8.4 GPM *********** Indoor Tankless Water Heater Purchased : October 20, 2021.Amount : $1003.46 Returned : July 24, 2022 (Within 1 year warranty.)Reason : Failed to work properly. ***** could not find a local plumber willing to work on it.The Story:1.Ordered (Home Depot on-line. Paid with AMEX.) for the unit listed above.2.Received and installed the unit. Did a beautiful job. Photos available.3.Unit worked OK for about four months or so.4.Then unit started vibrating and hot water was limited to ... read more

Debbie H. 

on BBB

2 years ago

My mother purchased a new GE stove in February and since November 1, she has not been able to use it. She was told explicitly by a GE service repair person to not turn on the stove because it has been wired completely wrong. It is December 4 and she still has no stove to use. I feel that either Home Depot or GE should replace the stove. She is very lucky this stove did not catch her house on fire dude to faulty wiring!! I would never recommend Home Depot ttany one die to their lack of customer **********************! 

Luke S 

on BBB

2 years ago

We recently ordered a dryer. When it arrived the door was not functioning properly and it was pointed out to the delivery driver. One of the delivery guys said it would start to function properly with use and did not take the item with them when they left. After several calls to home depot they advised they would send another team to pick up the dryer and issue a full refund. Once the dryer was picked up the refund was never issued and we had to spend hours upon hours on the phone dealing with corporate to have the issue res... read more

Ken S 

on BBB

2 years ago

This is a review of Home Depot's headquarters, not my local store which I love and have no issue with. In short, OnTrac is giving Home Depot a bad name.I ordered a 100-pack of HDX AAA batteries from Home Depot. They shipped it via OnTrac; I would happily include the tracking number but the BBB will not let me. OnTrac showed the package "DELIVERED" at 9:04p, 11/07/2022, "BEHIND GATE".This started a bunch of searching on my part for the package. After extensive searching, asking neighbors, etc., and not finding the package, I ... read more

Mary H 

on BBB

2 years ago

Worst experience I have ever had buying appliances. I have spoken to at least 10 customer ********************** representatives regarding receiving a credit for the purchase and delivery of a dishwasher that could not be installed because my drains are in the basement and a refrigerator that was price matched with Lowes by selling me the wrong refrigerator. I had to purchase another refrigerator online and have the wrong one picked up. Even though I had confirmed delivery and pick up with them, the delivery people didnt kno... read more