The Home Depot

Sally S 

on BBB

2 years ago

Paid for *************** delivery & install. They never delivered. Called customer ***************************** said I had to go to store to get refund. Went to store 2 days after delivery date & they refused to refund my money because ************** were not returned by delivery company. Store could not tell me how long I have to wait because there is no policy for the delivery company. Thats stealing! DONT BUY APPLIANCES WITH DELIVERY FROM HOME DEPOT! THEYRE THIEVES! 

Jessica G 

on BBB

2 years ago

I went to buy an exterior door. I could not find the type of door I needed on the shelves with the correct swing. I found some with different swings. I walked around the doors and windows area for 20 mins and the one employee I saw was working with someone. I went to the main isle and stood there. Every single employee that came even close to me I asked for help. After another 20 mins and every employee telling me no, I went to customer ********************** to see if they could help. They looked up the door and said my siz... read more

Dave M. 

on BBB

2 years ago

Dont order anything online if you need it in time. They ship with ***** which is a guarantee not to be delivered on time. Clearly, they do not care about their customers, and only about saving money on shipping. 

kenneth m 

on BBB

2 years ago

You're got some sorry people working for you. I seem to run into the "FUNNY ACTING " EMPLOYEES" in this store. I just spent $1500.00 with you and I come in to pick up what I thought was a headboard and several other items turned out to be just one small item. The female that was working at the counter acted like it was a real pain in her a** to wait on me and my son. After this I will be taking my business elsewhere. ******************** 

Kendall S. 

on BBB

2 years ago

If I could give them a negative number of stars, I would. Home Depot has lost a customer for life. My wife and I purchased a refrigerator and washer/dryer on 11/12/22. We spent $4728. The earliest delivery date was 12/1/22. Today is 12/1/22 and I had received a text notification yesterday that my order would be delivered today between 10am-2pm. When the didn't show by 2pm, I called Customer ********************** and found out the delivery was delayed, but would still arrive today. I called again at 4pm and was told that the... read more

Leah W 

on BBB

2 years ago

I bought a $300 Christmas tree from Home Depot last year. THIS YEAR IT DOESNT WORK AND THEY REFUSED TO HONOR THE TWO YEAR WARRANTY BECAUSE I DIDNT BUY IT ON A HOME DEPOT CREDIT CARD! I WILL NEVER BUY ANYTHING FROM THIS BOGUS COMPANY AGAIN!!! 

Craig K 

on BBB

2 years ago

I went to home depot to get a special order screen door glass for a door I ordered, I went in store to place order on 10/10/2022 at 930am and paid over ****** out of pocket and was told it would *********** weeks. I called door to see if glass was in ,headed to store to get door. However I went to store and was asked did I have a tax number I could use I gave the employee the number I was given by church I did janitor work for and was given the number by decon that was in charge of department anyway I gave to employee of hom... read more

Kat O 

on BBB

2 years ago

Exterior Door Purchase Nightmare: Purchased special order exterior door early October with install date of 11/10. Service rep ordered door to be shipped to our home. Door delivered 11/7. Called store on 11/10, no record of install date. Told by door rep receiving an install appointment and order shipped to home by service rep was not the process. Received a new install date of 11/30. Called complaint line who assured me I would hear back from someone from the management team. Never contacted by management team. On the day of... read more

TLFal 

on BBB

2 years ago

I've been a Home Depot customer for 20+ years. Have always had positive experiences. Until now. ***** surge from Hurricane *** destroyed everything in our house. Everything inside is gone - down to the studs. Thankfully, it's structurally sound and we can make the repairs needed to get back to pre-Ian ********** status. We were excited to order new kitchen cabinets from Home Depot. And then everything turned to c*** 8 of 12 cabinets were delivered without advance notice 4 weeks ago. The terrible shipment tracking system clai... read more