The Home Depot

Amy B 

on BBB

2 years ago

I ordered a washer and dryer--was called by HD the night prior to delivery saying the delivery person would call 30 minutes before they came to my house. I work about 10 minutes away and was going to come home for the delivery. No phone call (seriously NOTHING in missed calls on my cell all day) but received an email saying they came to my house and since I wasn't there they left. I called HD and the next delivery avail was in TWO WEEKS. I asked to speak to someone to escalate and she gave me their ***** number. I told her t... read more

Lily Gee husband Bob Hollenshead G 

on BBB

2 years ago

We purchased a new refrigerator which is supposed to include installation. We were told we had to have a shut off valve with 6 feet of new refrigerator or the delivery person would not install the water and ice machine.There was already a water line and a shut off valve in the basement. We paid a plumber to install a new line and shut off valve.The delivery men refused to put the handles on the refrigerator door and refused to hook up the refrigerator. They dropped the refrigerator just inside the front door. They didnt want... read more

Lacey C 

on BBB

2 years ago

Made my first ever large purchase from the Home Depot..spent $6,300 on appliances. I ordered a washer and set to be stacked on pedestals. The men that showed up did NOT know how to install them. So they tell me they will arrange for another technician to come. They did not, however, arrange another technician.I had to keep calling and getting transferred to finally get someone that could help me. Not only did they not give me a timely appointment, but yet another day I had to take off of work to sit at home waiting. Does the... read more

Joshua D 

on BBB

2 years ago

False advertising at all times to mislead consumer purchases. Bought an appliance package with quoted expected delivery of Dec 12th. After paying and getting confirmation email i was told delivery would be February 13th. 2 month difference for delivery? They do not list backorder items as such to influence you to buy thus limiting ability to choose form other products that *** be in stock. It's 2022 I'm sure they could have a better inventory system allowing the customer more choice. If they are doing this knowingly it is il... read more

wendy d 

on BBB

2 years ago

i am a house flipper and have to have reliable contractors and suppliers. ** in ********** **. the sales associate in countertops sold me a product that was not even in stock. i used the ** installers program ************, home depot never contacted me to give me the infor until repeated calls and messages left by me. it has been months and i am still waiting to for ************ to even receive material to fabricate my solid surface countertops. ** did not tell me it was not a local company. i told the ** Sales associate tha... read more

Jim B 

on BBB

2 years ago

Wow home Depot, Really? Put out all these big sales for Black Friday then just rip people off? I purchased a special they had for a light and a drill roughly $350. Money was taken out of my account. The delivery date came and no package shows when I call they give me some story about my business ATM card does not match my home address.....Duhh, it's not supposed to. So they claimed they had to cancel my order for this reason....ok, wheres my money then? Oh it will be back in your account in 3 to 5 days. It's already been 4. ... read more

Bob S 

on BBB

2 years ago

Ordering on-line at Home depot has been hit or miss for me. One order was recently cancelled with no explanation given. I then went to my local HD store and found that the item was on their shelf. A second order I placed was scheduled and then delayed 4 days in a row even though their status said it had been received by the locale delivery facility. I am done ordering anything online from Home Depot, they are just too unreliable. 

william f. 

on BBB

2 years ago

I purchased 7 kitchen cabinets from HD **************** for promised delivery 11/9, kept tracking and visiting the store. Finally, it was determined that 6 were and still are lost!!!!!Prior to learning of the lost cabinets, I took delivery of a Fridge, Oven, Dishwasher and Microwave to the tune of $4475.18 from HD *********************.Without the cabinets, the appliances are of no use!!!!!!!The assistant manager in ********************, WILL NOT take appliances back, says I had 48 hours to report any damage.Well, there was ... read more

sheila j 

on BBB

2 years ago

Absolutely horrible when it comes to customer **********************. They don't answer the phone. U have to go in. They just stick ur info anywhere & leave you to straighten everything out urself!!!! I'm trying to get a toilet installed but they scheduled me for a bathroom remodel project! Told me someone would call in 2 or 3 hours which I found out is wrong. It takes 24 - 48 hrs. Sad!