The Home Depot

Dolores Briano 

on BBB

2 years ago

I Purchased a dishwasher at Home Depot and paid to have it installed by Home Depot. One year later we found that our dishwasher had been installed incorrectly and had been leaking - filling our walls, back of cabinets, wood floors with Black Mold. We were out of our home for 9 months. I repeatedly tried to get help from Home Depot and the companies that had been subcontracted out to. ************* companies said they had No mold coverage. They would not help me. They would not pay for costs that was clearly and established t... read more

Kevin T 

on BBB

2 years ago

I ordered a dishwasher from Home Depot and went through them to have it professionally installed. Seven months later the dishwasher tips forward. Whatever was done to anchor the dishwasher to the cabinet or counter did not last. When I called Home Depot they said they could not doing anything about it because a month had past. They suggested I contact GE (who had nothing to do with the dishwasher installation). The dishwasher itself is fine. It just needs to be anchored correctly. I don't think Home Depot should be allowed t... read more

JOHN T 

on BBB

2 years ago

Terrible service. I had issues with the rental department not maintaining their tools so they were unable to provide working equipment for the one week rental that I needed. They then only reduced my weekly rate by a little since I used it for three days. Their lack of keeping the special consumables (that they provide with the rental) on hand for their grinder forced me to go elsewhere and spend more money on another rental so that I could complete my work. They don't help you load even when they see that you you loading a ... read more

Russell G. 

on BBB

2 years ago

The delivery people lied and said they tried to deliver my appliances. I told them I have a ring door camera and no one tried to deliver. All they can do is apologize and reschedule. So wasting 3 hours of my day waiting around for them means nothing. Id never buy anything that needs delivered again from Home Depot 

Andy T. 

on BBB

2 years ago

I ordered a whole package of kitchen cabinets for a new house. Upon delivery half of the cabinets were severely damaged. I then reordered only to have them delivered damaged again. Now months later I'm still waiting to have my kitchen finished. Please don't waste your time and money , you will regret it! 

Stacy L. 

on BBB

2 years ago

Brought a door back that didnt fit. Still in its casing. I couldnt find the receipt. I was denied a refund ** I paid with store credit and had no receipt. ******* said so many people coming in stealing they arent giving credits without receipt. I didnt want to take back home bc it was too large. She said no problem. Let me put a note on it and bring your receipt back tomorrow. I took 3 pics of it. Long story short receipt I had for the door showed it as a credit. Weird. Same cashier there tonight. I said impossible I had the... read more

Mauricio F 

on BBB

2 years ago

I have purchased a TRANE HVAC System from Home Depot ****** (can't post on BBB ******) back in April 2022 valued of more than 21K and have reported issues with the equipment right after installation.Both Home Depot, Installer (A-plus), *************** and Trane *** have been formally notified and performed all kinds of tests that lead to a conclusion that there are no issues with my home but, rather, with the equipment. A reimbursement and equipment return have been requested.Hundreds of emails and phone call had been exchan... read more

Johanna M 

on BBB

2 years ago

I bought a ** stove from home depot the installation is automatically included in the order you would have to make a effort to go back and uncheck it. I did check the haul away box. I tried three times for this order to go through I also was buying a stove hood. after the third attemptit went through. I didn't really look at the price I just payed what it said I owed. Then when they delivered it they dumped it in my kitchen and I said are you just leaving it there it is suppose to be installed. The guy said its not on my ord... read more

crystal b 

on BBB

2 years ago

Sent this complain to Home Depot cares website, I rented a gas powered saw and a flat bed truck for 24 + 3 additional hours and was charged $500.00 that night. The manager ***** jumped in to help me out due to the employee that night at 8:03 pm stating that they can help me due to them being closed, so I had to leave because they're closing. As ***** stepped in helped it seemed as though the employee was highly upset, and attempted to charge me for every charge to show their frustrations. For an example I was charged for a 2... read more