The Home Depot

Hans V 

on BBB

2 years ago

I Spent 10k in appliances with Home Depot IN LAST 3 months. I had multiple issues with several appliances including dented and defective appliances, 4-5 week redeliveries, 2+ hours on the phone with Home Depot and whirlpool. Multiple dropped calls while being out on hold by HomeDepot PRO customer managers. After finally getting thru again being told I needed to call them back after a technician has viewed the appliancethere goes another 2 hrs to get a hold of customer ********************** at Home **********************. My... read more

Linda G 

on BBB

2 years ago

I am furious. Ordered $1100 clothes dryer. It took 7 days for delivery. The delivery drivers were unsure on how to hook up a portion of the dryer that uses water for the sanitation/ refresh cycle. I just found out how it easy it was and it's no harder than hooking up a garden hose. Then after delivery the dryer only heated one cycle and every subsequent cycle was cold (no heat). Then the time of the complete cycle changed from showing 9 minutes to 16 minutes without being adjusted by human hands. Then in the morning I starte... read more

Alicia G. 

on BBB

2 years ago

I bought fiberglass insulation and paid for delivery. It was supposed to be delivered ****pm on Tuesday . It then changed to 2-6pm (Tuesday). Now I get a email at night stating it will be (Thursday) 2-6pm. I needed the product to be delivered Tuesday for the contractors. The walls to my house will be finished Wednesday so the insulation is useless now that I wont have any product in the time I was told it would be received. Horrible service. I would not recommend this place at ALL!!! 

Carmen R. 

on BBB

2 years ago

I needed my kitchen cabinets, in July of 2021 they came and gave me an estimate which I ****** thousand that were changed to my credit card and in November of 2021 they started to do the work. It' going to be one year and work has not been completed. I don't believe that I should be paying for work that has not been completed. I have complaint several times with no results. They tell me that the rest of the material in some where in the warehouse but they are not able to find it. Why can't they reorder they material so they ... read more

Dawn L 

on BBB

2 years ago

Our local Home Depot is amazing - ************ **. Whenever we shop there, at least 2-3 employees are roaming the aisles and actually ask if they can help you. We renovated our entire kitchen/pantry/garage area and bought all of our appliances, hardware, and stone for our backsplash and outside pillars from Home Depot. We also bought doors for our new garage (off the shelf) which they immediately discounted because there were a few scratches in them. What I really appreciate is calling the customer ********************** num... read more

Steve B 

on BBB

2 years ago

Went to Home Depot in Cristal ***** for a new dishwasher, the installer refused to install since the sink was on a curve, I refused the order, after going back to Home Depot, that's the contract they made with the installation Company, do your self a favor, GO TO LOWES! 

Kristin B 

on BBB

2 years ago

I ordered $3000 worth of doors and my order was canceled because the gift cards that I purchased at Home Depot were bad. 5 days after a run around of the doors employee trying to solve the problem I came in to try to get my refund. After 3 employees could figure out what to do, assistant manager ******** was finally called to help. As she was helping me and calling about my issue she took her personal cell phone out and FaceTimed with her baby boy. She even turned her phone to me and told her done to say hi to the lady. I ab... read more

Joshua M 

on BBB

2 years ago

I ordered windows in December. At this point I am still waiting for the job to be completed. Already your installers have come three times to install windows and each time they are missing the correct windows. The local install staff have failed to follow through. The install manager refuses to follow through or call me back. On the first installation date, the installers damaged a desk and despite continuing to push the issue, it remains unsolved. Communication throughout this process has been extremely poor, we as the cust... read more

Brian S 

on BBB

2 years ago

Purchased a new Bosch dishwasher on 10/25 online. Was supposed to be delivered on 11/2/2022. This company states they tried to deliver and call me. However my exterior security cameras show no one coming to my home, or even in my driveway except my cars. I also didnt miss any calls. Called Home Depot customer ********************** on *riday 11/4 and the customer ********************** agent rescheduled for today, Monday 11/7 again no call, no show. This time called HD to get left on hold for 58 minutes. Then hung up on. Cal... read more