The Home Depot

Lolita P 

on BBB

2 years ago

*** ordered a toilet from Homedepot.com and it had to arrive to my house. It did but came completely broken and incomplete. We had to bring this heavy item to the store and it was reordered to arrive to the store. It came incomplete and broken. The third time it came again incomplete, the fourth time it came again incomplete and the fifth time it came incomplete and broken. Five deliveries and over a month later we still have no toilet. And HD does not really take any serious actions about this. Ive never seen anything like ... read more

Sean L 

on BBB

2 years ago

There are multiple problems with this establishment.First, their customer ********************** is abysmal. After signing up to have our home measured for our door installation, we waited weeks. When trying to complete the order in person, I waited for over an hour before the store associate acknowledged my presence--he was helping another customer. When trying to apply for a ********************** card offer to fund my purchase, I was repeatedly told things that turned out to be inaccurate--such as being able to complete m... read more

George A 

on BBB

2 years ago

I ordered doors from Home Depot. I paid extra for delivering the doors certain date and time. They delivered that late at night. They left the door ON THE SIDE OF THE ***** outside a shop in a not very good neighbourhood in ***. One door was stolen and the other 3 were not I. Their box and badly damage. After spending hours with their very hard to speak customer **********************, HOME ********************** told me that they were going to send somebody to the shop. Nobody showed up. At the end they told me to take a wa... read more

Maritza M 

on BBB

2 years ago

Beware! Do not design any kitchen or any other services from home depot. We have been over 7 months waiting on a paid kitchen to be installed. We understand with covid; everything is behind. However, they install broken cabinets, and all the other cabinet doors and kitchen hoods are coming to the home broken. On top, the countertop was installed incorrectly. We are paying a loan from home depot on an unfinished kitchen. We have called and gone to the home depot store to resolve this problem, and nothing is happening. The man... read more

Daniel D 

on BBB

2 years ago

Worst buying experience ever bought online for delivery and went to the wrong address so never got my order now went to reschedule and have to wait another three weeks so Look and buy somewhere else 

James S 

on BBB

2 years ago

Home Depot changed there return policy to punish contractors Without notice So be prepared contractors with your returns and customer ********************** hahaha hung up on one of the ***** associates So thee is no resolve 

jc stone & tile j 

on BBB

2 years ago

1) very nasty associate 90% evrey day day they got PMS..........not even a GOOD MORNING 2) on one gas range the price was $ ***** after talk with my wife NEXT day $ ***** F..K you HD .. Associate ...WELL SELL IS OVER .. i said what SELL if DONT SEE ANY LABEL...of sell SHE said SORRY go BUY Some PLace else.......... i told her THANK YOU 3) lumber Is 100% Garbage and VERY EXPENSIVE 4) i'm a Stone and Tiles PRO for the over 30 years the quality is very poor MSI,*****,DAL TLIE ecc,,ecc,, they manufacture HOME DEPOT WAY CHIPPP>>>... read more

steven t 

on BBB

2 years ago

Bought a vanity from store and when it was delivered, they left in on the sidewalk and it was broken and when I contacted them , they told me it would be a week before they can pick it up and I would have to wait for my refund til it was returned, I had to pay someone with a truck to take it to the Home Depot and return it , p o Im here to tell you , I will never deal with Home Depot again . steventhompson44@ icloud.com 

Sonya T 

on BBB

2 years ago

They do not communicate with you after they take your money. It took 3 months after I paid ***** for kitchen makeover. Then they couldnt figure out what day they were coming. I had to take off work for this. They also will unhook your plumbing but your on your own to her a plumber to hook it back up. I will never purchase anything from Home Depot again