The Home Depot

Eugene N 

on BBB

2 years ago

I purchased gas range for my rental property and scheduled for it to be delivered and installed. On the day of delivery, I have received a text that delivery team is 2 stops away. I left work to make sure that everything goes smoothly. As I have arrived to my property, delivery guy was walking toward the front door of my apartment building, I have asked if they were here to deliver my gas range. He replied that my delivery has been rescheduled. I asked why and he said that he was there for 15 minutes and no one opened the do... read more

Vimalesh C 

on BBB

2 years ago

Home Depot - my experience with them was the most disappointing. Never ever am I going to shop with them again. I placed a order on September 22nd for a dishwasher which was in stock apparently and the delivery was scheduled for October 1st between the hours of 12pm to 4pm. Waited all day but not a call or message to update for the delivery. At 6pm after I called and was out on hold for nearly an hour they say they cannot deliver. Really ??? For no reason. Called back to reschedule and nothing till October 14th. Again the da... read more

Ashlee G 

on BBB

2 years ago

Neither I nor anyone I know will do business with this company again. I ordered a gas range in store with an associate, and it was assured to be delivered the following Saturday. Come Saturday, the delivery truck comes with a glass top electric oven, which is not what I ordered. I refused the delivery and immediately did as I was told and called the customer ********************** number provided to me. Nobody could tell me anything except that it was the delivery companys fault, and they couldnt reach them. I was told to ca... read more

Louise Y. 

on BBB

2 years ago

I purchased a double sink vanity in July 8, 2022. When it was delivered it seems strange that the box looked crumbled but I thought nothing of it. I used my dolly to put the merchandise in my shed until the repairs for the bathroom was complete. I never opened the box until I was ready to place it inside my home. When opening the box the top of the vanity was damaged and the side piece was also damaged. You may ask why I didn't open the box sooner, well I would have had them to open it before it left the truck but I wasn't h... read more

Justice for all 

on BBB

2 years ago

I purchased a refrigerator and a dishwasher as a gift for my daughter I paid for the installation and I paid for disposal of the third-party contractor came in and requested more money on top of Home Depot itself he wanted an additional $450 to add to shut off valves when it wasnt needed he also begin to say that it was mandatory by the county of Prince ******* and ******** it didnt sit right with me so I called the county myself and they told me it was not mandatory because it was a swap all of the things that they required... read more

Lalaine B 

on BBB

2 years ago

We purchased a ******* kitchen appliance bundle on October 19 of this year from ****************** and had a very wonderful experience with Shaista, their appliance specialist. Very helpful, courteous, and professional woman. Delivery was scheduled for today with an automated message from yesterday (10/24/22) stating that we will be contacted 30 minutes prior to their arrival and that the delivery window period would be between 0700-1100. Delivery day comes and we get a VM saying that the delivery team are outside and will w... read more

Andre S. 

on BBB

2 years ago

I ordered a refrigerator and took an unpaid day off to receive it. I got updated delivery time up to half hour before the delivery window ended. I then got a call from home depot saying they would not be able to deliver. The excuse was that the truck was stopped by the police in my town. I asked them to leave it at the store and I would pick it up myself. I was told the truck was 1 hour away. My entire town takes 10 minutes to drive through. Then I told them I would get the item from the truck with my own vehicle. They refus... read more

GERARDO P. 

on BBB

2 years ago

I bought a refrigerator (7/20) and once it was delivered to us (7/23). We didn't like it. My wife went to Home Depot on 7/26 to ask for store credit in order to buy another one. She went to the lady that sold us the fridge and she referred her to the manager. The manager refused to do anything for us. Which forced us to go to ****** to purchase a second one. Until this day I have the original fridge from Home Depot in my living room. 

Marianne g 

on BBB

2 years ago

I've never seen a company with such really horrible customer **********************. I'd give them NO stars if that was possible. My story: I ordered a refrigerator on Oct. 15, advertised with a promised delivery of Oct. 22. We were given a window of 2:30 to 6:30 p.m., not great, but there it is. By 6 p.m. we hadn't heard a word from the company, so I called. They canceled the delivery without bothering to tell us, and then pushed it back to Oct. 31. The employees were beyond rude; I think one of them may have moved the deli... read more