The Home Depot

Forrest S. 

on BBB

2 years ago

I bought a custom front door back on April 5th of 22 with a single bore hole for the deadbolt. Come the beginning of June, I call to see where the door is and turns out, theyve had it in the back for almost a month. They then tell me that they would be giving me a call to schedule the installation, well I didnt get a call for a couple of weeks so I went in to the store myself. I was told the person who schedules this is hard to get a hold of I got the number and they answered within 3 rings. The door arrives at my house with... read more

Greg K 

on BBB

2 years ago

I have ordered a window at Home Depot on ******, *******. I paid up front for it; Home Depot never delivered. They are giving me the run around but from the manager, **** to all employees are giving me the runaround.No money no window. 

Alyssa T 

on BBB

2 years ago

We made an appointment for someone from Home Depot in ******, ** (store #****) to come to our home to give us a consultation for sliding glass doors. First, the guy who helped us (can't remember his name) told us our appointment was for 12pm. My husband left work to be home and I left my son's field trip to make sure I was home in time. After they did not show, we called to confirm it was for noon. We were then told the employee actually booked us for 1pm. We then waited until 1pm and still, no one showed. Finally, at 1:40pm... read more

Colin Z. 

on BBB

2 years ago

Home Depot uses predatory business tactics to sell you products and then refuses to refund or exchange them. Their delivery and installation teams will not properly inspect items and will move your delivery date so you are unprepared for your appliances to be delivered. They made sure to sell us a "Standard" depth refrigerator which is much larger than a regular counter and would never fit in a "Standard" kitchen. The delivery team will expect that you have disconnected your old appliances before they come, Home Depot does n... read more

Gwendolyn G. 

on BBB

2 years ago

Home Depot sole me a frigidaire refrigerator manufactured by Electrolux and I've only had it three weeks. After week two, the freezer door started popping open when the refrigerator was closed. Home Depot would not refund me and stated that I had to have some attempt to repair it first. Electrolux sent a technician (AAA Appliance) out to repair it. Unfortunately, they were unsuccessful and stated that they realigned it but would not say the door still would not close. Actually, after that repair the door releases on it's own... read more

Jon A. 

on BBB

2 years ago

I purchased a hybrid hot water heater that came with an instant rebate that is covered through eversource and **********************. No cost to Home Depot or the manufacturer. They would not honor my military discount. They get the full price on this water heater and do not give a veteran a discount. Very shady business practice. Going to be giving lowes my business for now on. 

Robert B 

on BBB

2 years ago

I purchased a large order for a shed build on a Monday at the *********** ** store to be delivered to my home. The order was scheduled to be at my house 4 days later on a Friday. I received a call on Wednesday that the order was going to be split between 3 store locations and with the first delivery being Friday and the remaining 2 on Saturday. I received my Friday delivery and only 1 delivery Saturday. My last order from the Rochester Home Depot didnt show. I called the store and they told me the soonest delivery would be W... read more

Susan J 

on BBB

2 years ago

I went to return over some guttering to my local Home Depot which was purchased on my HOME DEPOT CARD and they told me that they could not allow a return because their THIRD PARTY return system would not let them authorize it. As a home owner I have spent nearly $100,000 at this particular Home Depot and I cannot believe they wouldn't let me return my items just because it has been too long. Because of this I will no longer spend anymore of my money at Home Depot and will drive the extra 10 minutes it takes to get to the Low... read more

Danielle K. 

on BBB

2 years ago

We drove hours away to buy a generator after hurricane ***. We drove all the way back home and the stupid Ryobi generator didnt even work, just pulled the string and it stayed out. We then go to a local Home Depot when it opens back up and they would not give us refund but would exchange it. We exchange it and get home and this one just starts pouring gas all over the floor when you try to start it. We then go to **** and purchase a generac generator that worked perfectly. We tried returning the Ryobi again today now that st... read more