The Home Depot

As A 

on BBB

2 years ago

I would give 0 stars if I could. We wanted carpet installed. Home Depot sent over a rep to measure and that rep mentioned there might be asbestos tiling in an area that needed carpeting and Home Depot might not install. When we later got the quote, there was no mention of asbestos, the possibility of now install, or anything like that - Home Depot confirmed a full install. We paid for the carpet. The day of installation comes and the installers refuse because of the tiles. Home Depot says we either need to test for asbestos ... read more

Debra B 

on BBB

2 years ago

Horrible inventory management!!! Home Depot's Online site displayed a product I wanted was in-stock at a store location near me and it was NOT! What a waste of my time and luckily I have a Prius so limited gas! Additionally, I was dealing with a Customer ********************** rep who explained there was this same item in a store location near me and ordered the item for pick up only to have the order canceled due to no inventory luckily before I got on the road. Keeping your inventory accurate to me seems SO BASIC but for H... read more

Alexus T 

on BBB

2 years ago

I scheduled an appointment for my cabinets to be refaced. The appointment was supposed to be at 6 o'clock in the evening on a Thursday. The cabinet specialist called 50 mins before the appointment time and said that he wasn't coming and that sure enough the scheduling team would contact me to reschedule the appointment the next day. No one ever reached out! I do not recommend Home Depot services at all! 

Elizabeth D 

on BBB

2 years ago

We just spent a ton of money to order a brand new kitchen. We open our BRAND NEW CABINETS and we found where when the white was applied to our cabinets they did not make sure that they took off debris from the front. They painted over things that are now under paint and it looks ridiculous! Our pantry has a huge scruff on the side. There are some nicks. There is a finger print that looks to had been left when the paint was still wet. I will also be addressing this with the store. This is absolutely ridiculous. To spend hard ... read more

MaryAnn K 

on BBB

2 years ago

Ordered 4 tons of pellets. Received an email the night before delivery that the order would be delivered between 6 am and 8 PM. a 14 hour window. I called the store and was told that if I had wanted a more narrow window of delivery that I would have had to pay an extra fee. I never was told that and asked for an approximate time of delivery even within a 6 hour window. I was told they had no way of getting in touch with the delivery truck to do that. and that the only thing they could guarantee was that the delivery would be... read more

Mark A 

on BBB

2 years ago

On-line order did not arrive when it was supposed to for some bamboo fencing. After2 weeks of not hearing anything, I contacted customer ********************** and they wrote up a case #. Still nothing, so I called customer ********************** again, will write up another case #. Still nothing. I call my local store and plead with them to help get me out of customer ********************** h*** They said it's like 2 different companies would try to help. Never heard back from her. Finally, I call customer *****************... read more

Joseph C. 

on BBB

2 years ago

The most beautiful, friendly, efficient and gorgeous woman I have ever laid eyes upon works in the lumber area of the ****************** store and she will make your shopping experience something to be remembered!God bless her! ?????? 

Gary P 

on BBB

2 years ago

I ordered on 9/12/22 A generator from Home Depot. The people I talked to said it was suppose to be delivered to me on 9/23/22. I look at the tracking info and it goes from ******* to Durham back to ******* and back to Durham. Finally got a hold of YRC trucking and they told me they tried to deliver it to XPO in Durham but they refuse to take it because they don't have room for the merchandise. the person at YRC said they were going to try to deliver it again on Monday 10/3/22. THIS IS NOT ACCEPTABLE!!! I even said I would co... read more

marguerite f 

on BBB

2 years ago

I would caution anyone on ordering appliances from Home Depot and using their installers. I ordered a refrigerator, over the range microwave and stove. When the installers arrived with my appliances on September 7th, they stated they couldn't install the microwave without damaging my backsplash. I don't know where they get their installers as the two young men seemed to know very little about installation - they seemed to be delivery men and I question how much training they were given in actual installation. I made the big ... read more