The Home Depot

Sean s 

on BBB

2 years ago

Ive been trying to get my washing machine (still under warranty) repaired for over two months. No one from Home Depot out their vendors has taken accountability for their lack of action. Ive literally not had a single service person come to my house. Home Depot needs to take accountability for their third party services.At this point they need to purchase a new washing machine for me. 

Curtis G 

on BBB

2 years ago

I have made 16 online orders from Home Depot of the last 4 years. Every single order has arrived incomplete or damaged. This is not hyperbole, EVERY SINGLE ORDER has required remediation. The most recent delivery consisted of a gate kit shipped in four separate boxes. two of the boxes were delivered and the order was marked as complete on the online portal. Only after reaching out to Home Depot did the customer ********************** rep identify that the order was partially returned with no explanation or details included. ... read more

Brandon H. 

on BBB

2 years ago

I ordered and paid $4000 dollars for 61 boxes of flooring. They had this flooring in the store but not enough for what I needed. After ordering I was never contacted or informed that the flooring had arrived. I was told on the purchase date that the flooring would be delivered to the store in about 9days. On the 11th day I went to pickup the flooring after my wife called and confirmed it was there. Once at the store employees could not locate the flooring i ordered. After more than 30 minutes of waiting I asked for a refund.... read more

sam c 

on BBB

2 years ago

i rented a excavator from hilo home depot for one day,ad in internet said $349.00 a day on thurs 10/13/22 at 11:00 am,salesman let me buy insurance for the machine in case any issue will send mechanic to fix it,on fri 10/14/22 early in the morning some hydrloic hose got busted,i called home depot to send mechanic home depot answer we do not have mechanic until mon 10/24/22 salesman ask me if i can fix it there is extra hose under the seat of the excavator ,salesman assure me home depot will pay for my time and credit my acco... read more

Ta S 

on BBB

2 years ago

Predatory and misleading practices - I bought a rug from Home Depot that was listed as 8ft by 8ft in the product name as well as in the product specs (exact dimensions: 8ft by 8ft). After receiving and rolling out the rug I thought it looked smaller than what I had measured. I measured the rug and it's actually 7ft 6in x 7ft 6in. I called Home Depot immediately and they told me they could not confirm whether the rug is meant to be 7ft 6in and their product description is wrong or if the rug I received was a defect. They said... read more

Elise W. 

on BBB

2 years ago

Placed an order with Home Depot on 06/28 for a washer, dryer and a refrigerator to be delivered on 08/17. We didn't get our order completed until 10/06 due to issues with receiving a dented up broken refrigerator and terrible delivery. On 08/17, Home Depot showed up to our home with all the appliances. The washer and dryer were fine and it was installed (we later found out from another delivery driver it was installed wrong....that still isn't resolved.) The refrigerator had dents all over it as well as the handle that allow... read more

Rosalie M. 

on BBB

2 years ago

I have had the worse experience with Home Depot. I had brought a refrigerator in July it was delivered never got off the truck so to their delivery service people wouldnt take doors off to fit on kitchen. Therefore took them several weeks to refund me brought a 2nd refrigerator that fit with doors. It was delivered with dents all over it. I refused it. Talked to HD they told me to call ******* who said I would have to wait months. When I have already been waiting since July, I went to Home Depot for refund they told me it wo... read more

Jeffrey W 

on BBB

2 years ago

We had an ******** patio door ordered in Feb of 2022.It came into the store in early Aug 2022 and sat there for a month before they notified the installer. When they came to install the door, there was no hardware, screen and screen track. The bracket was the wrong one for the door.The next day the contractor got the rest of the items that they forgot to load from thr day before. Now, it's the wrong screen track and still no bracket. They are suppose to let us have the one from the display model, 10 days later, still no brac... read more

Kimberly G 

on BBB

2 years ago

I purchased a GE stackable washer and dryer for my elderly grandparents, as they can no longer go up and down the stairs to their basement to do laundry anymore. Set was delivered on Thursday, first load of laundry started on Friday, washer will not spin out. 5 days later it is still sitting full of water. Contacted home depot within 24 hrs of delivery, was told a new unit was ordered and we would be contacted within 48 hrs with a delivery date. Its now 5 days later and we are being refused a new unit and told we need to wai... read more