The Home Depot

Bibi A. 

on BBB

2 years ago

Home Depot designed and renovated my kitchen. I paid for an electrician to do the electrical part. Apparently, hooking up the range microwave was missed due to their negligence and not included on the invoice. After several calls to customer ********************** I was sent another invoice to pay for the electrician to come out and complete the job (which I paid for originally) . How is this my fault? I tried calling customer **********************, emailing the designer and manager with no response. It is now one month and... read more

Heather L 

on BBB

2 years ago

I ordered a fridge in July and have been through h*** trying to get it delivered. I've had 2 replacement fridges that were damaged. The third fridge arrived with a delivery crew that clearly didn't want to do work. They whined and did everything in their power to make sure they didn't have to move the fridge, including lying about measurements. I spoke to 2 employees within their company that argued about a Home Depot policy. These two employees were refusing to send me a copy of the "policy" for a good 20 minutes. Once I go... read more

Heidi N. 

on BBB

2 years ago

I purchased a refrigerator from Home Depot on Sept 4, 2022. It was scheduled to be delivered Oct 20 between 3pm-7pm. at 6pm the order was canceled. I was told it would be delivered Oct 22 between 1-5:30. On that day I received a call and was told that the truck broke down. I was told by the driver it would be delivered on Monday, but no delivery was scheduled. On Oct 28 I was given a window of 3-7. At 2:20, on my ring camera I have record of the delivery drivers at my door. Via my ring I could see they left a note at 2:33. T... read more

Richard I 

on BBB

2 years ago

Don't waste your time and money on their "Sales". The "sale" price is the same as the everyday price. Legal? Shop for major appliances; better prices and customer **********************. 

Jessica W 

on BBB

2 years ago

We paid Home Depot almost ****** dollars last November for a kitchen that was never completed. We were sold a new counter top, backsplash and refinishing of cabinets. After 20 weeks of waiting and purchasing our hardware, new faucets and beginning the required prep work we finally received an update that we shouldn't have been sold the kitchen and they could not complete the work. Never mind the purchases we made and the demo we started on their instructions. What is worse we didn't even learn this from the team that took ou... read more

Lou G. 

on BBB

2 years ago

I ordered a water heater on 10/18/22 to be delivered to the store and set up install with HD. I knew I had to wait for it to be shipped but was told I would receive emails and text messages with the status. On 10/24 I was unable to track the water heater, called customer ********************** and they told me it was in transit and was still scheduled to be delivered on the 26th. On the 26th, I called for a status update and was told that they did not know where the carrier was other than it was still in transit. The followi... read more

Erica B 

on BBB

2 years ago

My father passed away. I am The Executive of his Estate. I have been going thru his emails, he has a credit card from Home Depot thats missing. I have been trying to call customer ********************** for months and cannot get a person on the line to speak with. Today I finally do get an individual (after 15 minutes of automated hell) who is clueless, unhelpful and is having a hardtime understanding my request for the legal department or a department that handles deceased members accounts so I could mail/email legal papers... read more

Todd M 

on BBB

2 years ago

Placed an order and website said "place or within next 3 hrs for delivery by tomorrow". That was 3 days ago and ***** doesn't even have a delivery date for it. HD is garbage and so is ****** 

Karen S 

on BBB

2 years ago

I am currently on hold because I am unable to return a ****** bed. The ****** bed is on a truck that is unable to deliver it because allegedly the truck is too big for the street. Home Depot is not letting me return it because I have not received it, even though I cannot receive it. Someone needs to remedy this asap. This is unacceptable.