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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I have just experienced the month from h*** with Home Depot. I purchased a dishwasher on August 13 - tax free weekend.I have had FOURTEEN exasperating telephone conversations totaling FOUR hours of my somewhat valuable time regarding their incorrect delivery address and incorrect delivery date. They initially stated they would cancel the order and I could reorder at the regular price including sales tax. That was unacceptable and they finally agreed to honor the original price. Today, I called to cancel the removal of the ol... read more
Business response:
<p>Greeting Ms. *********************************** you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. </p><p>We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. </p><p>Thank you for being a valued Home Depot Customer. </p>
They don't know how to keep their word. Or make it right when they make a mistake. I need to be able to cook my meals for my health. But they have no concerns about we the customers. I will never order anything from them again. Not to mention I will be sure to tell others not to do so.
Business response:
<p>Greeting Ms. ***************************** you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. </p><p>We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. </p><p>Thank you for being a valued Home Depot Customer. </p>
my home delivery did not come when i contacted customer ********************** i was told it was a contracted shipper issue and they could not help me i pointed that i did not order from the shipper i ordered from home depot i was told i should tarp my roof until the supplies came and there was nothing that could be done about it i ultimatley contacted the shipping company they were very helpful told me there was no way the supplies could of been deliveredin the time frame home depot gave me but home depot is a **** that peo... read more
Business response:
<p>Greeting Ms. ************************************ you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. </p><p>We would like an opportunity to review your concerns and discuss this matter with you. </p><p>Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer. </p>
9/5/2022 - Had a scheduled delivery the arrived with material that I did not order, not enough of other material that I did order, and damaged material. Also, the job-site pickup which was scheduled with Manager ****************** at the New Hartford store never arrived. Now I have to spend my own money and time to return the order that was mismanaged. AMAZING that I was charged a $79.00 delivery fee for an incorrect order!
Business response:
<p>Greeting Mr . *** Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. </p><p>We would like an opportunity to review your concerns and discuss this matter with you. </p><p>Please know that a Home Depot representative from our ************* team will be reaching out to you. </p><p>Thank you for being a valued Home Depot Customer.</p>
God awful experience! We ordered a new GE washing machine from Home Depot. The nightmare began on delivery day when the delivery guys said they needed to access our main water shutoff valve in our basement. Before I could return with a flathead screwdriver to open the panel, the man had ripped the access panel completely off the drywall of our newly finished, newly painted basement wall leaving the pipes exposed. Now we can't let our kids use their playroom until the insurance claim we had to file for damages gets that fixed... read more
Business response:
<p>Greeting******************* ,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
We purchased a front door from HD and when it arrived six weeks later the door was damaged. HD did not answer our calls regarding this situation. The replacement door arrived around six weeks later and the delivery men dropped it from the truck onto our driveway. My wife saw it happen and they lied to her saying the door was fine! The installation crew refused to install it because the door was broken at the bottom and there were too many scratches. We feel, for our inconvenience, HD should replace the door free of charge. I... read more
I had a delivery window of four hours today for my new stove. I fulfilled all the delivery requirements. I watched for the delivery truck. No one ever came. I then received an email stating, sorry we missed you. The driver never came to my residence. I later went through my phone messages and noticed an unknown caller from another state. It was the delivery person telling me he didnt know where I lived. With the number of robo calls we receive, why would Home Depot not realize that it is incumbent upon them to have their cal... read more
I purchased a kitchen appliance package from Home Depot on July 10th. Today is September 3rd and they have not completed the installation. Their installation team has been to my house 6 times and every time they come, they cannot do part of the installation for one reason or another. Five weeks, six installation visits, 9+ hours of me sitting inside the local Home Depot to explain the situation and beg staff to help me they approve me to return the destroyed dishwasher and purchase another one. So I purchase another one on 7... read more
We bought carpet from Home Depot and they sent out a subcontractor to install. The crew did not know how to install carpet on stairs. It will all have to be removed. Home Depot has been unresponsive as well as the contractor. Very poor process and lack of accountability. Go with a smaller local company who does not have subcontractors install. ****** learned.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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