The Home Depot

No N 

on BBB

2 years ago

I DO NOT HAVE A OPINION ABOUT THEIR PRODUCTS. IT IS ABOUT THEIR CREDIT**** OFFER. I WENT THERE TO PURCHASE A GARAGE DOOR OPENER. THE CASHIER ASKED ME IF I HAD THEIR CREDIT ****, I SAID NO SHE SAID SHE WOULD GIVE ME A TWENTY FIVE DOLLAR DISCOUNT IF I APPLIED FOR ONE. SO I DID. THEN I DISCOVERED THAT IT COST ME NINE POINTS OFF MY CREDIT RECORD BECAUSE OF THE WAY THEY CHECKED IT. WELL THE CREDIT **** OFFERS ME NOT MUCH, EXCEPT A LITTLE MORE TIME TO RETURN UNWANTED ITEMS. IF YOU DO NOT PAY IN FULL EACH MONTH THEY CHARGE AROUND T... read more

Renee W 

on BBB

2 years ago

I have shopped at Home Depot for many years, especially 20 years ago when I remodeled my home, and it was always a pleasant experience. However today I went into the Home Depot in ************ to ask about some blinds I was considering. A young lady at the front of the store directed me to his area & told me he would be with me as soon as he finished with another customer. He was not helping a customer, he was working with a vendor and told me he wouldn't be available until at least 9:30...it was 8:15 am. No one else could h... read more

Stacey L 

on BBB

2 years ago

Should be ZERO STARS!!! We ordered a microwave online - the dimensions listed online were WRONG. When they came to install the microwave, it didn't fit. The installers REFUSED to take it back and said by making a note on the delivery invoice, we could return it. That was a LIE! Home Depot will not take it back. NEVER SHOP THERE! 

Melissa R 

on BBB

2 years ago

Honestly, I have been doing a kitchen remodel since FEBRUARY and it still isn't done. A manager came out and did a punch list with me before the counter top install and after my old countertop was removed more issues with the cabinet refacing were revealed. Almost $30k for cabinets, counter and appliances and now his email is bouncing and I can't get anyone to email me back. It will be a year at this rate before everything is finished in my TINY 8 ft x 8 ft kitchen. I went the better part of this year without a RANGE. Had to... read more

Jerry L. 

on BBB

2 years ago

We ordered new kitchen cabinets 6/7/22 and countertops 6/7/22. During this process we had to have private contractors raise a ceiling and move a wall. That part went by accordingly. We get the cabinets 10/5/22 someone shows up says the wrong cabinet size has been ordered and one will not fit. So we are waiting on a reorder received cabinetry on 11/9/22. And I was quoted an install date of 1/17/2023. I have managed to get at least an earlier date of 12/27/22. And now we still have wait for the countertop templates and then cu... read more

Samy W 

on BBB

2 years ago

We have ordered shade in May 2022, they have been installed wrongly and there were some issues with the dimension of the shade that were noticeduring the installationon September 2022.It's end of November 2022 and we still doesn't have any update on what going on, or when we will get the replacement for the shade with wrong dimension and a correct installation done for the shade that have been wrongly installed (all of them!). We were supposed to have everything fixed within a month and it's been almost 3 now. 

Tad w 

on BBB

2 years ago

Do not buy anything from Home Depot. I bought some window shades from Home Depot about a year and a half ago. The motor broke. I called Home Depot to have them repaired. I was told that they don't keep purchases in their computer systems longer than a a year and a half. They told me I need to contact the manufacturer but they can't find my order so they don't know the manufacturer. Now I have some window blinds that I can't get repaired. If I buy some thing from Lowes or ****** or ******** they will make it right. I cannot b... read more

gary S 

on BBB

2 years ago

Home Depot is the worst experience I have ever had with a retailer. I ordered a washer dryer from them and 3 times it came damaged. They are impossible to get on the phone and when you finally do, all they do is apologize. I will NEVER deal with Home Depot again. 

Gabrielle B 

on BBB

2 years ago

Customer ********************** is terrible, kept rerouting my washer and dryer 3 times due to my address being new instead of calling me to locate my address.