The Home Depot

Benjamin S 

on BBB

2 years ago

I had the worst experience at the Home Depot in ******* MI. Long story short, we went in store to order a storm door for replacement. After picking out our door, we went to schedule installation. The computers were having issues so we were told the order was placed and we would get a call from installers. After a week, we went back in store to see what the status was. We were told that the order we had was blank and thus cancelled. I was frustrated but I understand things happen. So we went through the process again. I was a... read more

Natasha W. 

on BBB

2 years ago

I bought a refrigerator for Black Friday and had a delivery date for the following Tuesday. I got an email stating the item was out of stock and I had to wait 2 weeks (12/10) for the delivery. When it came it was damaged and had to be returned and rescheduled. I got a second delivery date of 12/16. Again, the refrigerator arrived damaged and had to be returned and rescheduled. I got another delivery date of 12/22. On the day of, I did not receive a text or email givng any information on delivery which prompted me to call and... read more

Michael F 

on BBB

2 years ago

I will say that I am extremely disappointed with Home Depot. I went to my local *********** ****** srore to purchase some Milwaukee pack out boxes that were advertised on line as a buy more get more promotion. Only to be told by the stores staff and customer ********************** that they dont honor the same promotion prices that are advertised on line. Guess I just don't understand what the difference is between a customer driving to their local store, or having to order on line and have it shipped makes. I spend thousand... read more

Denise B 

on BBB

2 years ago

Do NOT make the mistake of thinking this place is a REAL business. Nope. I ordered a simple thing - a gift card. For a friend who lives in *** ... does not reside in ********** or *********, so easy to send right? HaaaaHa. Bought it`12/`11/22, it was cashed 12/12 and nothing happened after that. Crickets. No email from them, no gift to my friend. They are totally irresponsible and dumb. They actually use the ***** OMG, not **** I complained and will wait to get a refund, but the main thing is the days I wasted WAITING and TR... read more

Elsa O 

on BBB

2 years ago

Horrible work, still getting water intrusion since 2020! I contracted The Home Depot on December 2019.It took this company a year to installed the windows. I have had a water intrusion problem in my house since the windows were installed, this is still happening and is actually getting worse, now the floor/tiles are lifting up and the water is trapped, I can see pools of water in my room every time it rains. Im also concerned about mold. My downstairs entry way is also getting water damage from upstairs! This has been happen... read more

Rory F 

on BBB

2 years ago

We bought a washer and dryer from HD and purchased the 5 year extended warranty plan. The dryer has broken down the company does not want to appear to honor the extended warranty. The people at the Home Depot Protection Plan (Asurion) keep sending us to service providers who then won't service the dryer. They make you wait on hold when you call back in for an hour just to get someone that doesn't speak English very well and says to check our email. Then nothing comes in the email. Horrible experience and scam. 

Maria P 

on BBB

2 years ago

I ordered a light fixture for $13. Not very much money, but I don't have much so it was a lot to me. The package was stolen off my porch a couple minutes after delivery. Home Depot says I have to make a claim with Fed Ex and Fed Ex says only the shipper can make a claim, so won't take my claim. I just want the item replaced, but Home Depot won't help me at all. I've spent a lot of money at Home Depot over the years, but I won't be ordering anything from them anymore. I hope the $13 was worth all the future money I would've s... read more

Sundays 

on BBB

2 years ago

I ordered a range online from Home Depot but when the delivery person arrived, he said he cant install it on a tile floor and he took it back. We ended up cancelling the other and received a cancellation confirmation saying that the money would be returned to credit card in 3-5 business days. The refund never arrived. I called customer ********************** and they said I have to physically go into a store and swipe credit card for refund. This makes no sense whatsoever. The order was placed online and I dont have any Home... read more

Susanne R. 

on BBB

2 years ago

I bought $9000 counter tops from Home Depot, Cottonwood. They were to be made and installed by The Countertop Factory. After 5 months, tops broken and measured wrong, after much strong arming from Home Depot and TCF i cancelled my order. HD is keeping $3,500 for a "restocking charge" after they broke the tops, kept me waiting for 5 months, didnt return phone calls. As an architect I am floored by their truly shocking service and by their total incompetence...not to mention rude customer **********************. Dont order any... read more