The Home Depot

Jeremy L 

on BBB

2 years ago

Home depot needs to do better. I purchased appliances on sale, needed to push back the delivery because we were not ready for it. Received both verbal and email confirmation of the rescheduled delivery date, then out of nowhere, our delivery was cancelled and "sent back to the manufacturer" and they said you have to order the appliances again if I wanted them. Now the current price of the exact same items are $2200 more than the price I purchased them at. But they offered me a $500 discount as a "courtesy". No one called me ... read more

Anne D 

on BBB

2 years ago

I recently had a terrible experience at Home Depot regarding installing doors at my house. It has been OVER A YEAR and my doors have still not been installed. I ordered doors in Dec 2021. They were scheduled to be installed in April 2022. I was told in April they did not have an installer on their staff. I tried contacting them numerous times by phone. Most times my calls were unanswered. In-person, they could not find a record of my order. They gave me short, unhelpful answers. I am extremely disappointed and frustrated by ... read more

KIMBERLY A. 

on BBB

2 years ago

DO NOT USE HOME DEPOT FOR YOUR HOME PROJECTS! This complaint is in regards to a cabinet refacing and horrible customer **********************. I work in the customer ********************** industry. This experience has been beyond inexcusable. The attempt to reconcile the issues to this point was laughable and a slap in the face. The only party I have a little respect for was *********************** out of **********. Although she was unable to complete my request she still led with empathy and appeared to have remorse for t... read more

Phil S 

on BBB

2 years ago

I had a terrible experience with a product I purchased from Home Depot. I tried to return the items and was told they were not eligible. I contacted the manufacturer of the product and was told I would have to pay an inspector to come out and verify I used the product as instructed before they would honor the 18-year warranty they advertised on the package. I wrote a negative review for the product and it was posted for a few days and then Home Depot removed all negative reviews of the product and replaced them with compensa... read more

Randy P 

on BBB

2 years ago

The Home Depot loyalty program is a joke. They have absolutely no loyalty to anyone. I spend a sizable amount of money there for my business. So, I joined their pros loyalty program. I had over $400 in this loyalty program that I was going to use tools for my business. At the first of the year, they took all rewards that I earned, according to there store reps and cleared it. I can understand starting it over. But to take away what we have accumulated??? That its just not right. Even the store rep was saying that I did not r... read more

Zach E. 

on BBB

2 years ago

Our dryer continued to go out, so we decided to buy a new pair. We chose to spend over $2k at Home Depot on this new set and its the last dime Ill spend there. The reason? Lack of ownership and accountability; and clearly a revenue sheet is more important than a customer.Ordered during Black Friday sales event, delivery and installation set for the week after Thanksgiving. Like many people, we made arrangements with work etc but it was postponed the Friday beforehand. Thats not upsetting, its the holidays and is relatively u... read more

Jose M 

on BBB

2 years ago

Have been a loyal customer for years and spend a lot. We purchased a set of Washer/Dryer set to have it delivery and since the 1st time that we used them they dont work (still dont). Call them and return to the store and is been a cat and mouse between Home Depot Blaming Whirlpool and not owning their own policies and responsibilities. Worse experience ever trying to get them to pickup the phone, resolve, send a tech etc. Definitely need to start looking for a different place to shop and take my business somewhere else where... read more

Anthony F 

on BBB

2 years ago

I spend quite a bit at this store particulary and the people there (caucasian mid age & senior citizens) are aweful! I'm not sure if they are this way to all folks or just minorities! I came in one to pick up a Ring Spotlight camera, and the old guy didn't want to go and pick up the order out of their locked cabinets. After 30 minutes, another older woman home depot associated did the work for this old guy, he complained etc. There were other instances where I've placed orders and had to wait or the staff was just lazy! Toni... read more

Colby E 

on BBB

2 years ago

Purchased a *********** range as part of a remodel project, and had it delivered by Home Depot.When I opened the box I noticed the unit was crushed beyond use or repair. I took pictures and contacted the home depot management to resolve the issue.I was told that they would not help because I reported after the 48 hr reporting period. Management (****** and ****) did not even try to resolve the issue.