The Home Depot

Lennys F 

on BBB

2 years ago

I purchased a $3,000 defective fridge. I call them & go to the **************** ABSOLUTELY NOTHING gets done. I have a $3000 fridge in my kitchen as an accessory. Since the day it was delivered i had issues with the delivery guys. I made a complaint because they didnt want to bring it inside. I call & I get told one thing, i go to the ********* get told another. All i want is for my money back or a replacement.. GETTING A BRAND NEW FRIDGE REPAIRED IS NOT AN OPTION FOR ME Taking my business elsewhere moving forward! Nobody is... read more

Curt H 

on BBB

2 years ago

I purchased a Masterbuilt Gravity Series 800 Digital Charcoal Griddle, Grill and Smoker Combo from Home Depot online on 1/3/23 . I received confirmation stating that the grill would be delivered on 1/10/23. On 1/6/23 I received an email saying the grill was delivered to my home @ 3:55 pm . I contacted home depot because the grill was not delivered to my address. The home depot representative told me they would research what happened to the grill. I also spoke with a spoke person from NSD ( Non Stop Delivery) the delivery com... read more

christine m 

on BBB

2 years ago

The delivery from HD is absolutely horrible, saying theyll deliver an order sometime between 6am-5pm then never showing up & indiscriminately chging the delivery date wo calling the customer. After waiting 9 hrs at home & calling 1st thing this morning to confirm the delivery & knowing I was 8th on the list, no one showed up at all. All the managers could say was sorry & I could wait again tomorrow.. 

Ludmilla P 

on BBB

2 years ago

I purchased new kitchen cabinets from Home Depot location in **********, ********. During the installation, the cabinets were measured wrong causing one cabinet door and drawer to slam into my stove. I have had problems with a strip falling off a new cabinet that was installed and the screws keep falling out of another cabinet under my sink. I have complained numerous times about the poor quality of work with both Home Depot and their contractor out of *******, ********* to no avail. Basically, the vendors accuse was that is... read more

Olda M 

on BBB

2 years ago

Bought a laundry tower and arrange it to be delivered on January 10, and the installation and hauling the old one, was to be done the next day. So, here I was waiting all day for them to no show up, when calling customer **********************, they informed me, that the delivery was change to the following day. I told them that they never contacted me to do the change and the delivery can't be done said day and to move it to the following week. The installer called to confirm the delivery and told them they didn't deliver i... read more

John O 

on BBB

2 years ago

I have been a loyal HD customer for many years and spent hundreds of thousands of dollars with this company. The reason I am a patron is because of their past exemplary customer **********************. It was a good run but now it is over and they are not the company they once were. They now live off their reputation of the past and have become the spoiled child on the block. My wife and I purchased a new Washer and ***** from HD July 3rd of 2022. Since that day we have been met with delays, back orders, damaged equipment, l... read more

Emily F 

on BBB

2 years ago

NEVER BUY YOUR FLOORING AND HAVE IT INSTALLED BY HOME DEPOT. .Signed a contract to buy and install Life Proof vinyl plank flooring at Christiana **** Depot in De. Paid in full about $3500 on Dec 3, 2022. Person who did the estimate didn't think the floor had to be leveled. They finally come out on Monday Jan 16 and flatly say they won't do the install because the floor is not level. The problem is that USGI, the company HD uses to install flooring, DOES NOT LEVEL floors. At this point the carpets are torn up and all the furn... read more

Tony A 

on BBB

2 years ago

I bought a Milwaukee drill driver combo set from Home Depot on *******************************************************. that is the place where I pick up the item. They tried to charge me for two of them which is over $400 hundred for one set when I only bought one. I think that is criminal activity that the management allowed to happen. I no longer trust Home Depot and its associates. Be careful shopping at this store in ********** **. they will try to over charge you. I put one star and that is way too much. 

Cory L 

on BBB

2 years ago

If I could give a negative number I would. Paid full price for new fridge, stove, and dishwasher to have scratch and dent quality delivered. Refused the items twice and still have no date for delivery of our fridge paid for two weeks ago.