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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We spent over $20,000.00 for 21 windows in our home. The manufacture and delivery of the initial 11 of those 21 windows was botched. Only 5 were delivered. The other 6 were not in the order. The installation of those 5 windows was late and the final trim work was horrible. *****, the installer, left me low-grade, unstained, and unmitered wood to stain myself and hang. **************** had to repair *****' work. **************** also installed the other 10 windows ordered last year for our 2nd floor. The windows were installe... read more
Business response:
<p>Greeting,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our Customer Care team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I ordered kitchen appliances, to which delayed the delivery and canceled the order for an appliance. But created another order and charged me twice. The delayed appliance came in and I was not refunded the money for the canceled order. I called and spoke with the partner specialist numerous times but to no resolution. I am on phone with them now to get my refund. I don't expect any resolution so out of frustration I am just leaving a review here describing what I went through
Business response:
<p>GreetingMoin Baig,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our Customer Care team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
My daughter purchased a ******* dishwasher on line from Home Depot. 1st one came broken at the base. They sent a replacement that also was broken but, they said she didn't contact Home depot within 48 hours and now it's not their responsibility. She did contact them but they put her off a day taking her past the 48 hour window. She called ******* who finally sent a tech out who said..yes broken, call home depot. This has been going back and forth for over a month with no resolution. I even tried taking it back to the ***** *... read more
Business response:
<p>Greeting*************************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
I went to The Home Depot in ************, ******** for my window replacement project. I signed a contract with the design consultant. On March 30, 2022, an installer came to my house to install the new windows. I paid the whole project amount of $3888.35. After the installer left, I found that there were two windows that were not caulked, and some damages to my previous windows during the process of installation. I called the installer and asked him to come fix the issues. He said that he would come fix it soon. Two weeks la... read more
Business response:
<p>Greeting **********,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
we put in our order for refrigerator November 4 2022 and just got it, January 19 2023. first the order was not put in, even though we were given a delivery date, I even spoke with someone and stated it will be delivered that day November 15 and it will be close to 4pm, I called again around 5 coz we still didn't get a call, then to find out it will not be delivered coz order was not put in, (they said it was GEs fault), someone took care of it and stated it will be delivered before thanksgiving , we are out of town and reque... read more
Business response:
<p>Greeting******* ***************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Ordered a $900 ** Dryer - the one they delivered was defective and did not work. It came on at installation and stopped with the 1st load. Instead of simply scheduling a replacement, They sent someone out to tell us... hey your dryer doesn't work, you need a replacement. The tech said he ordered one, the customer ********************** line said it was never ordered. Then, Home Depot says they don't handle the replacement - that ** has to handle that. Now we have to wait for ** to call us to schedule the delivery of the repl... read more
Business response:
<p>Greeting ******************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
We bought all three of our appliances (Fridge, Stove and Dishwasher) from Home Depot in ******* ********** for our new home that we are building. We paid for installation to be done upon delivery. When delivered, the hose for the refrigerator was missing so the delivery/installation guys said they could not install the appliances and that they had to wait for the hose and for us to set up a new installation date. They left the Appliances shrink wrapped and uninstalled making it impossible for us to inspect closely but could ... read more
Business response:
<p>Greeting *********************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Home Depot cares only about your money. They will not pursue customer satisfaction. Not one more single cent.
Business response:
<p>Greeting **************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Horrible company, customer ********************** is the worst Ive ever seen. ************* was rude and although they could speak English after I had a tense conversation with them about the delivery they chose to speak to each other In another language making it extremely uncomfortable. Would not buy from this company again.
Business response:
<p>Greeting ***********************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.</p><p> Thank you for being a valued Home Depot Customer.</p>
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 8:00 p.m.
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