The Home Depot

Tenaira G 

on BBB

2 years ago

I have had a bad experience with ********* Home Depot, and their corporate office. I purchased a refrigerator on 1/11/23. The refrigerator was expected to be delivered on 1/16/23. The delivery company showed up to my house, and shortly after realizing that the fridge was not on the truck. The delivery guy stated that his manager would contact me regarding this issue. I never received any phone call from anyone. I then contacted **** who works in the Home Depot in *********. She was absolutely no help, would not give me a loa... read more

Johnna M 

on BBB

2 years ago

Ordered a dishwasher online. People came out four times. Each time there was a different excuse of why the dishwasher couldn't be installed. The excuses were unreasonable and flimsy. I wonder if the delivery people even know how to do the install we paid for!! Finally asked for a refund and ordered through Lowes. Worst experience I've ever had on something that should be extremely straightforward. 

Julio J. 

on BBB

2 years ago

I contracted Home Depot to do my Huracn window for my house in ** back in 5/22/2001 because the sales person asur to me that going with Home Depot was a head ache free deal. So I got convinced an I purchased over $58k worth in huracn windows. Had a guy come out and measure all the windows openings within days and leave with what apear a good plan back then I got a call telling me that my windows would be install around Nov of 2021. When Home Depot installer show up they installed only a 1/3 of the windows of the entire proje... read more

Mark A 

on BBB

2 years ago

I ordered the Ryobi Narrow Crown stapler from HomeDepot Online and I received an old, USED scuffed up tool that had clearly been used before and then returned! I paid FULL PRICE for a new tool and instead I received a USED scuffed up tool with no packaging, no belt clip, no box of 500 1" staples (like its supposed to come with), and a very apparent USED AND RETURNED stapler! Home Depot Online is selling USED, open boxed, returned items as new at full price to unsespecting customers and that is just not right! When I pay full... read more

Robert R 

on BBB

2 years ago

We purchased an ** refrigerator with in door water/ice maker February 9th including a stainless steel water line, scheduled for delivery February 15th. ******** arrived as scheduled however the two associates were under an influence. The unit being delivered measured 33 wide however the two doors the crew measured were only 34 which they deemed too small to fulfill delivery. The delivery duo failed to measure two other doors, one measuring 36 and the other 40 . The delivery canceled by the duo, who left with refrigerator and... read more

Harley D 

on BBB

2 years ago

Ordered dishwasher from the store, was told it would be delivered in 3 days. They changed the delivery to a week later the next day. When delivery was set up for 7am to 11 am. it never arrived. I called 800 number and after a few calls back and forth it was deemed lost. I said to cancel order and get a refund. The refund for the extended insurance came the next day but still do not have refund on the dishwasher. Home depot is still saying they cannot refund the money until they find the dishwasher, CRAZY. I did not lose it, ... read more

Mohit R 

on BBB

2 years ago

My wife and I drove our neighbor who is 80 plus and needs assistance driving to the Home Depot on ********************************************************************. He is a military veteran and pulled out his ID during checkout but the manager wouldn't honor his military ID because it was not registered in the Home Depot app. Is this really how Home Depot treats our veterans. The man can barely use a smartphone. I think your managers needs better training. 

Steve F. 

on BBB

2 years ago

Ordered a bath vanity and mirror on November 15, 2022. Still have not received the vanity. Home Depot rep says it was delivered by ***** on November 23, 2022 and they supplied a tracking number. The ***** web site says ***** delivered a package on November 23, 2022. Size of package was 44x35x3. That was in fact the mirror. Home Depot rep insists the vanity was in that package. I am positive that many shippers would love to know how Home Depot got a bath vanity with a marble top measuring 33x22x35.4 into the above box. Furthe... read more

Renee J 

on BBB

2 years ago

Delivery of appliances in Sept 2022 - delivery drivers said they could not deliver to our address even though GPS brings you right to our door. Supervisor had to bring it a week later stating no issues finding our home. Today 2/27/23, wood delivery said was delivered but we do not have it. No calls from delivery truck. Home Depot delivery is awful and we will shop elsewhere from now on.