The Home Depot

Randal T 

on BBB

2 years ago

I ordered an item from HomeDepot.com in Nov, 2022. All went well. In mid-Jan. of this year, my account with HomeDepot.com was hacked into and other people not using my name made 6 fraudulent charges through my account which went directly to my credit card. I found this out after I received my card statement. I spoke with a very nice man at Home Depot.com and told him about these charges I did not order. He told me what the items were, where they were shipped to, and who had ordered them. I contacted my card *** and they said... read more

Trent L 

on BBB

2 years ago

i wanted to buy some window coverings from Home Depot, and I needed measurements and installation, which is provided as a service. I followed the online link from the Home Depot website and was put in touch with a Home Depot Design Consultant. He was very aggressive, pushy, and deceitful. I told him I had picked out some blinds from the website, and he told me they would not be able to custom fit them to my windows because they came pre-measured. I was OK with this because they were a lot less expensive than the blinds he wa... read more

Deborah N 

on BBB

2 years ago

We ordered a ** Fridge (Store SKU# XXXXXXXX) from Home Depot on 02/18/2023 (order # XXXXXXXX). First fridge was delivered to us broken. I got a second fridge scheduled for delivery. This fridge was delivered defective. A third fridge was rescheduled and delivered broken as well. I called Home Depot for next steps. They offered a "white glove treatment" where the fridge would be inspected for damages and defects before it is delivered. I requested to be put on the phone with ** and Home Depot to hear directly from ** that the... read more

Adam m 

on BBB

2 years ago

I bought a new ******* washer/dryer in late December with the base drawers for them to sit on. The washer/dryer set was delivered late december and the drawers were out of stock so didnt ship until late feb. When they were installing the bases Home Depot's move people dropped my washer and caused something in the barrel to come loose. I called their service department to come check it and they called their supervisor and recommended a replacement. They told me i would hear back in a few days. Couple weeks go by and still not... read more

Moses C 

on BBB

2 years ago

I ordered a washer and dryer. The day before expected delivery, they called and said the washer wasnt available and it would be a month delay. I canceled the order for refund. I was refunded the money for the dryer but not the washer. Ive been given several excuses why it wasnt refunded. Its been close to a month and still no refund, just promises that someone will get back to me. Im still awaiting a resolution. I was told that the refund wasnt issued because the item wasnt available. That is why the order was canceled in th... read more

Carl T 

on BBB

2 years ago

Home depot in ****** has lost my product took my money, and for a week now we have been getting a around and than won't give me my money back but yet say we will give you store credit, now why would I want to by something from a store that can't deliver what you buy....... lost and broke with nothing to show? 

Connie F 

on BBB

2 years ago

Ordered appliances January 20 havent received they now say they had to reorder now will be March 16 2023. Would not recommend them no consideration no compensation, have to eat out or microwave since February 23 received email to remove old appliances which still worked February 22. Would not recommend this place. Going to Lowes or Menards am remodeling home 

Ashley G 

on BBB

2 years ago

*****Do not buy appliances from Home Depot! I***** I repeat, ***** do not buy appliances from Home Depot!!! I am very upset for the service I M recieving from this company. This is the first time me using the. To purchase an appliance and I wish I would have purchase from Best Buy. I have been rescheduled twice for the delivery if my washer**** order# WP59950832. First they had to reschedule me due to my order date changing when I schedule for a sat due to my hectic work week. I even contacted the customer ******************... read more

Clint M 

on BBB

2 years ago

I am writing with regard to the North ******* Home Depot. We ordered new appliances for our home on January 14th. They consist of a standard refrigerator, stove, and dishwasher. We paid approximately $5,100 for the merchandise that day. This does not include the substantial kitchen remodel we contracted with Home Depot. We arranged for delivery on February 10th. The Home Depot cancelled the delivery and rescheduled for February 16th. After providing us with a literal last minute cancellation, Home Depot rescheduled again on ... read more