The Home Depot

SASHA A 

on BBB

2 years ago

I would give a higher review if it was solely about the windows I purchased. The gentleman who sold me the windows 11/2021 explained the install process that was not what happened. The windows came in 4 months after the order was placed. There was one missing slider so I asked to not schedule the install until all the windows were ready as I did not want to take additional days off work. Being a single mother I need to work as much as possible. I was called the next month to schedule the install and they assured me they had ... read more

BJ H 

on BBB

2 years ago

We had sliding patio doors installed by The Home Depot installation services in late Fall of 2022. There was some damage on one of the door panels that was preexisting and was supposed to be replaced per warranty by January of 2023. It has not been replaced and we were told the panel was in. I have contacted them 3 or more times about this and some missing parts on the other door panel. I do not recommend Home Depot Installation Services and feel like these sliding doors cost more than they should have. We had to put duct ta... read more

Gary C 

on BBB

2 years ago

We bought a ge refridgerator in June of 2019 with a 1 year warranty. In addition we bought a 3yr extended warranty through home depot with the understanding it would take effect when the 1 yr warranty from ge expired. We now have a problem with the fridge and called for warranty coverage. The company tells me our warranty had expired in June of 2022 3yrs from purchase and we have no coverage and that the extended warranty took effect the day we bought it. I argued that why would anyone pay for a yr of coverage on a refridger... read more

Patrick C 

on BBB

2 years ago

I went inside the the store to purchase a Dewalt tool. I was directed by a store employee towards and end cap with special deals for Dewalt tools. The sign on the end cap stated you get (2) 20 volt 6h battery packs for free if you purchase a combo kit. The store employee confirmed the sign was correct. I proceeded to pay for the combo tool kit and it registered over $600.00. There was a selection to receive the two batteries for free in which the clerk would not select. I spoke with an assistant manager who agreed the signag... read more

Chelsea A 

on BBB

2 years ago

Worst customer ********************** ever. We JUST bought an ** washer and dryer set and we have had it for 4 days. Because we didn't call a day earlier, we are stuck with it, and we have to contact the next worst customer ********************** **. NEVER BUY AN APPLIANCE FROM HOME DEPOT. So now we have to wait for ** to tell us our dryer is defective, and we are without a dryer until that happens. 

Roman D 

on BBB

2 years ago

I was in the process of doing a price. The agent approved it and made sure the website that was offering the lower price was legit. I placed the order and just like the agent said I sent the order number as requested. All of sudden I get an automated message and a new agent comes on. Im given some BS about the site being a discount store and what they offer is to cancel my order. What a crock of S*it. Home Depot uses price match to deceive people into buying from them without honoring on their end. 

Amp P 

on BBB

2 years ago

After my warranty for my fridge was over, I have a call from Comerco offering me extent warranty for 4 years at the price of almost ****** which by itself it is a ridiculous amount for an extended warranty. Comerco has an F rating in BBB, one of the worst companies around, read the complaints in BBB and you get a just of it: *********************************************************************************************************************************************************************************** The only way they would... read more

LE B 

on BBB

2 years ago

Installation nightmare. Contracted for windows and sliding doors in September. Including the initial salesperson, three Home Depot reps measured and took pictures of the project. Installation was finally scheduled for 2/13. The installation team was at my house about 1/2 a day on the 13th and the 14th, about 2 hours on the 15th when they left leaving one of the doors wide open, with keys in the lock. I got to clean up the remnants of the leafnado created. 5 weeks and they have not returned to complete the installation, or ev... read more

Carla R 

on BBB

2 years ago

Home Depot on ************ has sign in the garden **** that say 5 for 5 on certain plants today, March 22, 2023. However, they will not honor these prices until tomorrow or Friday. There is NO date on these signs so why are they there today. After 30 minutes of trying to find someone to help me or honor the price today, I finally just left. Tis is in my opinion, very dishonest and should be stopped.