The Home Depot

RK B 

on BBB

2 years ago

I've been shopping with the Home Depot and homedeport.com for so long now. It disheartens me to write a poor review over the experience of a recent online purchase of a major appliance. A product delivered to a nearby store should be at the same level and expectation to an item purchased off the shelf where the customer is able to look and confirm the product packaging that is satisfying. Never mind an additional cost for home delivery to the doorstep can offer any more guarantees on the packaging. I purchased a Bosch Mini S... read more

Stephen A 

on BBB

2 years ago

I ordered a refrigerator online for delivery since was not available at the local store. Before the refrigerator was delivered it went on sale for a special buy. Home Depot refused to do a price adjustment even though the refrigerator had to come out of the same stock used for the special buy. They said they do not do price adjustments for special buy sales and to check the policy. I did and nothing is said about excluding special buys. They had my money so they just kept it instead of honoring their written policy. 

Dan R 

on BBB

2 years ago

We have had an awful experience with Home Depot's exterior door installation. The website for Home Depot claims to have a "professional service". We have experienced anything but. We paid a significant amount for a new front door and basement patio door. The front door was less than stellar, with them having to return to stop the cold wind from entering our home. The installation was months ago and they have yet to come out and fill holes in the frame or **** a gap. This door, however was the least of our concerns. The patio... read more

Dee M 

on BBB

2 years ago

Sell extended warranties that they do not honor. Rude staff. 

Harwood J 

on BBB

2 years ago

Purchased a refrigerator from Home Depot. They used an outside delivery service that damaged a door frame. I sent pictures and filed a damage claim. I agreed upon $100 for paint, I would furnish the labor. I was told on two occasions, I would be mailed a check. Weeks later, ************* associate said he had to order new checks, weeks later, he had a death in the family and would mail me a check. No check, no response. So far, Home Depot, ************* and ******** have not responded.What liars. 

Mike D 

on BBB

2 years ago

I placed a simple order with Home Depot One item They said it would be delivered in 7 days Well 9 days later not only did it not come yet but Home depot has no idea where it is They said it was shipped but now no tracking The number just says no tracking information After over 35 minutes on text help from Home depot no help at all They have the worse customer ********************** I will not ever order from them again 

Meredith S 

on BBB

2 years ago

The worst window replacement and customer ********************** ever. I will never purchase windows or any home installation services through the Home Depot again. I agree with other reviews that Home Depot does not take responsibility and makes the customer chase to solve any issue. We purchased multiple windows through Home Depot and had the worst installation process who did not clean up the epoxy smears on the glass panes and had installed cracked windows. When the installer came back to clean the windows and replace so... read more

Alison H 

on BBB

2 years ago

I will never shop Home Depot again. I bought windows last April and they are yet to be installed and complete. They had to do stucco cutouts after I was told that they would not have to when I purchased the windows My house has been torn apart since December. 2022. I am now having to spend more money out of my pocket to paint my house. The stucco company that Home Depot hired did not do the job correctly and they Were unable to communicate with me since they didnt speak english. My yard had so much stucco, nails, metal and d... read more

Andy A 

on BBB

2 years ago

I signed a contract with Home Depot to replace all windows and sliding door of my home back in September 2022. To date after the first sliding door arrived being the wrong size, they finally replaced it with one they called "stacked" which according to the assisstant manager they found in a warehouse, 4 hours after the day they learnt the first one was too large. They assured me it was exactly the same size and style as the custom made. After installation, I found out it overlaps the exterior wall therefore changing the aest... read more