The Home Depot

Rebecca O 

on BBB

2 years ago

Won't stand behind products. We have done so much business with Home Depot. Sadly that has come to an end. They refuse to stand behind the new counters we bought. We purchased the most costly Dekton counters, because the salesperson told us they were the strongest, made for outdoor kitchens. Surely it would be even stronger in our indoor kitchen. Nope. Within the 1st 2 years we have 8 chips. The company that makes the counters refuses to replace or repair, Home Depot won't help us, the product is starting to have more and mo... read more

Jamison K 

on BBB

2 years ago

we bought a ** refrigerator 3-11-23. They didnt have it in stock so they ordered directly from ** with no installation fee. Great right?? Wrong... When they installed it the door wouldnt open all the way because of hitting on the wall. its the exact same width as our old fridge but because of the way the doors are made it hits on the wall and light switch. The installer told us to use it until we got in touch with someone to replace. Now it has dents from the light switch. We have called ** and home depot. they both keep tel... read more

Darwin M 

on BBB

2 years ago

They told me I was going to get 24 month interest free ir I apply for a Home Depot credit card , and they change it to 6 months now I have to paid over 2k in late fees this is killing me and taking food away from my 3 small kids 

Lee V 

on BBB

2 years ago

Awful customer **********************. I requested for a security door quote and was informed they'll send out a technician to take my door's measurement. Technician came out and said that my door has a pop-out on top and wouldn't do any measurement, but was happy to take my money. Said the pop-out was an issue. Lady from office depot called me and told me I would need to get it removed, but would not explain why that pop-out is an issue either. I went around in my neighborhood and saw at least 10 houses with pop-outs that h... read more

Stacy S 

on BBB

2 years ago

This is the most atrocious store. *********************** has blood and hospital bills on his hands because of how he neglects every associate. People are getting bronchitis, covid , and pneumonia at this store and then *************** AND *********************** FORCE THEM TO COME INTO WORK AND THROW UP ALL SHIFT AND GO TO THE HOSPITAL AFTER. STOP FIRING EMPLOYEES AND TAKING ADVANTAGE OF ANY GOOD PEOPLE YOU BARELY HAVE HANGING ON. DO BETTER. E BETTER. THEY ARE HUMAN AND DESERVE TO BE TREATED AS SUCH. YOU *************** YOU... read more

Paul S 

on BBB

2 years ago

I am a frequent customer of Home **********************, and mostly have a positive shopping experience. But this review is solely on the "price match" guarantee that Home Depot advertises. I stopped by my local Home Depot today, and asked that they match a price advertised by a lumber yard on landscape timbers. It was a friendly exchange, and several employees reviewed my request. During the conversation, employees said (1) that must not be a ************** business (2) the competitor is 20 miles away and therefore not in o... read more

Kimberly K 

on BBB

2 years ago

I filled out military discount info on line as requested. Got star put on husband's license as requested, different rules everytime you go. Wouldn't let me use, unless I brought husband. I pulled up account at register and had my id. Can order online with discount no problem. Just can't go to the store. Now you are going to have to use phone. My father was also military. He's 89 and doesn't have a smart phone. You have been our go to home improvement store for years. I now mostly go to lowes if my husband isn't with me. They... read more

RT R 

on BBB

2 years ago

DONT Buy any services from Home Depot ,I.E windows they don't honor the warranties on the windows if the company they represent goes out of business. We purchased windows from HD, VIPLEX *************** having issues with 2 windows, HD is saying that they company went out of business, so HD can NOT honor their companies LIFE TIME warranty.We have all of the original paperwork from when we purchased the windows. It doesn't matter to HD. I would assume this would be the same for ALL of their services, ROOFING, FENCES, Windows,... read more

Dotti G 

on BBB

2 years ago

I was going to have 7 doors installed. They sent out an estimator from ****** and he did the measurements. When he was measuring my front door he told me that it was not a standard door, which it is. I live in a condo and all condos here have standard size doors. He also told me that the trim around my door is supposed to be a half an inch away from my wall. Home Depot, **** called me with the estimate which was ridiculously high because they had to special make my front door since it is only 35"wide, which is incorrect. ***... read more