The Home Depot

Gary c 

on BBB

2 years ago

Home Depot is a joke. They only stock basic items. They never have what their website says they have. I recommend shopping anywhere but the Home Depot. 

John P 

on BBB

2 years ago

I have paid for a kitchen remodel and what was done was done incorrectly. They keep saying they are taking care of me and will make it right. It has been over 2 months and nothing has been done to make correction or finish the job. The used the wrong screws in the drawers and did not finish the job they started. They pressured me to sign off and promised to fix everything after I signed off. I also had to email and complain to get them to even start the job. This is very stressful to have to pay in full for work that does no... read more

Christy G 

on BBB

2 years ago

We ordered a fridge on 5/24 & it was scheduled to deliver on 5/28. Not the best day as it was my daughter's HS graduation however we were in desperate need of a ********** came outside the alotted time. When it was delivered it was damaged in multiple locations. The drivers said it would be 24 ********** would get a call. We never did & called ourselves. They rescheduled the delivery without talking to us. It was then scheduled for 6/5. This was perfect. I was going into MAJOR SURGERY the next day. Again without talking to u... read more

Glenn P 

on BBB

2 years ago

I spent $30,000 rebuilding my house after hurricane ****** through Home Depot. But they have gotten my last dollar. Bought riding mower with free delivery, but was never delivered. Ordered on one from Lowes and was delivered 3 days later. Will give ***** all my business from now on 

Juliana M 

on BBB

2 years ago

Home Depot is offering an 11% rebate on store purchases. I have submitted numerous receipts only to have them rejected. I was able to chat with an agent once and they said it was because the receipt had discounts applied to it. However, none of the receipts had any discounts applied to them. I now have to submit copies of each receipt and then they have to review them again. Home Depot is making is very difficult to receive the 11% discount. I think they are hoping you will just get frustrated and stop inquiring. Seems like ... read more

Damon S 

on BBB

2 years ago

I went to the Home Depot in ********, MS and bought a new dishwasher and paid for them to install the new one and haul away the old one. The two different people they sent were too inexperienced to do the job so I got someone else to do it. They didn't do the install nor haul away the old one. I asked for a credit for the install fee when I first called because I still wanted them to come get the old one and haul it off which they said would be over a week later. Our neighbor owns an appliance repair shop and asked if he cou... read more

Kevin F 

on BBB

2 years ago

I would give it zero stars but that's not an option.I put in an online order on 05 July 23 (approx $5.5K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said ... read more

Bill M 

on BBB

2 years ago

Horrible customer **********************. Home ********************** does not support the warranties for their products. Very disappointed. 

Joel D 

on BBB

2 years ago

We have purchased many appliances from Home Depot, including for our home as well as several rental properties. We were very disappointed when our dishwasher broke down just days after the warranty expired. I foolishly assumed that Home Depot would understand what good customer ******************** means. They did not, and we will be taking our business elsewhere in the future. It is interesting to note that the Home Depot web site boasts a 4.8+ star rating on their site while the BBB shows barely over one star...probably a ... read more