The Home Depot

Thomas P 

on BBB

2 years ago

Home depot credit card has the worst customer **********************. The card is managed by ********** I have not been able to register the card with ********* so I can make payments online. There is always some issue with the system. Customer ********************** tells me to drive to the nearest store to make a payment. Well that's almost hour away. That's not happening! I tried making a payment by phone. They only do that thru your checking account. They won't take your debit card. Which is your checking account. They d... read more

Denis P 

on BBB

2 years ago

False price advertising and when I made them aware of it I got rushed out of the store by a manager saying that the price of the item even tho I showed him a pic of the price they had on the shelf! 

JAMES A 

on BBB

2 years ago

I WAS RETURNING AN ITEM THAT WAS NOT THE MODEL AS DISPLAYED ON THE NUMEROUS LABELS ON THE PACKAGE AND ADVERTISED ON THE INTERNET.I WANTED THE ADHL22LA GE DEHUMIDIFIER, 22 PINT, **** SQ. FT. MODEL. AMOST ALL INDICATIONS SAID I HAD WHAT I WANTED. TWO WEEKS LATER WHEN UNIT'S PERFORMANCE WAS LACKING, I FOUND I HAD THE ADHL22LAQ2. IT WAS IN SMALL PRINT ON THE ACTUAL SHIPPING LABEL. TALK ABOUT BAIT AND SWITCH!?! FALSE ADVERTISING.INTERNET STILL LISTS ERRONEOUS INFO. SAYS THEY HAVE 8 IN STOCK.I WENT GET THE CORRECT ITEM, THEY WERE ... read more

Brian H 

on BBB

2 years ago

We purchased a dishwasher from Home Depot and the installation was botched. We contacted Home Depot right away to let them know the machine is supposed to go under the counter but it keeps popping out, and we have to keep shoving it back under. Home Depot sent out another installation team and the guy was in our house for 3 minutes and said there was nothing he could do then left. Again, the machine fits, they just shoved it under the counter and didn't use any shims or brackets to help stabilize it. I called Home Depot agai... read more

bridget k 

on BBB

2 years ago

Home depot web took my money for an item they knew they did not have in stock they canceled my order and initially they didn't refund any of my money. friday on the 14th of july they partially refunded money but are still holding my money and are refusing to refund it 

James E 

on BBB

2 years ago

I am requesting assistance for support with resolving a warranty repair on my Maytag washing (MVW6200KW0) machine that I purchased from Home Depot January 2021. I called in the warranty claim on 12 June 2023 and a repair technician came to diagnosis the issue with my machine lighting the control panel up but not starting or shutting off. The technician told me that he ordered the part the next day but when I checked with the *** (Whirlpool) the part was not ordered until 3 July 2023. I looked up the part that the *** stated ... read more

Debbi G 

on BBB

2 years ago

We bought a fridge from Home Depot and have had it less than 6 months and instead of them taken care of it they say we have to deal with ******** Its been two months without a fridge and still no answers. 

James M 

on BBB

2 years ago

HD delivered 11 incorrect of ******************************************************************** store pick up. 2 hours of texting with robo then real person, during which they tried to get me to call or visit the store to fix (defeating the purpose of customer ********************** and delivery respectively). Then unable to simply pickup the wrong items and swap for correct one. Instead they need to pick up the errors, back to store, create a new PO, deliver the (hopefully) correct items. Expected to take 2 weeks (if they... read more

Michele V 

on BBB

2 years ago

I purchased a package of 2 bamboo fences sized 6 x 16 from Home Depot online on June 22, 2023 for *****. The deliver date was supposed to be June 25; however the delivery was delayed until June 29, missing the window for my project. The bamboo fences were left on a roll by my garaged. Although there was someone home at the time of the delivery, the delivery driver did not get a signature to release the package. I got around to the project yesterday (July 14) and discovered that only 1 roll had been delivered. I took the roll... read more