The Home Depot

Paul L 

on BBB

2 years ago

We had new windows from Home Depot installed in our home. The wrap the installers used has peeled off on several windows. Our warranty says all installation and materials have a lifetime warranty. The wrap has peeled off the wrap for at least the second time. Home Depot now tells me that will no longer honor their warranty. The windows look like c*** Think twice before using Home Depot! 

Luis H 

on BBB

2 years ago

This by far the worst outrage of a Company. Bought a washer and a dryer from this Home Depot where after a month and a half could not be delivered due to the same story of the delivery truck being broken, when we called customer ********************** they said that it was still coming letting us know they were not in sync with their delivery service which were the most rude and disrespectful employees I ever had to deal with. We canceled the order and dont think we will be coming back as the time off from work taken will ne... read more

Jerry J 

on BBB

2 years ago

The Home Depot does not have internet access at their store in Brookhaven MS. ** you are in the military or retired you will not be able to get your discount. This is an ongoing problem since at least 2021. They are not willing to provide other options. Employees at the store are not helpful. 

Jacqueline M 

on BBB

2 years ago

I have been in this store for the past 25 minutes looking at this refrigerator. At least 5 Home Depot employees past me, not one asked if I needed any type of assistance. This is the Home Depot located on 281 near *****. I guess I dont look like money to them so they do not bother. Dont let the look fool you. What a waste and what awful customer **********************. Wont be coming back and headed to LOWES. 

Philip K 

on BBB

2 years ago

I ordered a toilet 1 1/2 days ago. I ordered the wrong rough in size. I called to cancel. I was told had to cancel the order in 40 minutes from placing it. The delivery date in 6 full days from today. "Sorry, that is our policy". I told them that the desk in my coop will refuse to sign for it. I will write a ****** Review. I will protest thru Amex. "Sorry, that is our policy". 

Ryan N 

on BBB

2 years ago

My wife and I went to the ** ****** Home Depot location (*************************************************************) this morning (July 4th) around 9:30am. We saw the "Buy Six Sprinkler Heads Get 15% Off" deal and thought it would be great to repair some broken sprinklers on our day off.When we went to the self checkout with the six sprinkler heads, the discount did not come up. We asked for help and a manager came over, looked at us and said she wasn't honoring the deal. I went and took a picture of the discount in the a... read more

Darrell B 

on BBB

2 years ago

I have placed a large order for fencing for a customer. The whole 308 feet of vinyl came damaged and I am still waiting for them to pick it up. The concrete mixer that I paid for has never been delivered nor have I received a refund for it. They delivered part of the order and forgot the rest. Had to wait to get the rest delivered. When I place two orders it took the pro desk a total of 3 hours to place the order. I even emailed the online shopping cart to them. I have called both the store and the main headquarters a total ... read more

Marilyn T. 

on BBB

2 years ago

I had my windows installed. They did a poor job caulking job . I had to redo them all. They took a vantage of a 60 year old lady . They only give you a year warranty dont ever get your windows done there. If you do, make sure you check everything.. 

Brian D 

on BBB

2 years ago

The workers in the store are great but my experience with the website not so much. I ordered a stove and a microwave, which has been delayed twice and is now almost 3 weeks out from order time due to back-order, but the website still has both items listed available for immediate delivery this week for my zip code. If they are back-ordered why are they continuing to sell them as in stock on their website? I can accept they did not know they were back ordered at the time of my purchase, but 2 weeks later?