The Home Depot

Diana K 

on BBB

a year ago

We ordered some things online from home depot and one of the carriers they use is *** and apparently *** said they delivered our items but they never showed up. Home Depot tried showing us photos of the packages sitting on a porch next to a *********** *** we tried explaining that our home isnt even white its blue home depot said its not their problem. As a business owner myself, any business that contracts or involves another company to assist in completing orders that hiring business is still obligated to ensure those orde... read more

Tara B 

on BBB

a year ago

I bought a new washing machine 3 weeks ago online. It started leaking water 2 days after it was installed. We waited a week for Home Depot installation people to come look at it and deem it not an installation issue. Then waited another week for a GE specialist to come look at it and diagnose it as MISSING PARTS FROM THE INSIDE OF THE MACHINE!!!!!!!!! Home Depot never once called us back or reached out to us about how to fix this problem. We have had to contact them every time. Finally got someone to fix the problem and say ... read more

Tim P 

on BBB

a year ago

In my experience, the warranty guarantee offered by Home Depot means nothing. Through Home Depot, I purchased non-clog gutters for my home, with the stated 20-year guarantee that should they ever clog, Home Depot would clean them for free. Well, they are clogged.I went to the local Home Depot to find out how to take advantage of this guarantee and staff initially said they no longer sold gutters. Upon further investigation, the best they could do was to give me a phone number to contact.After numerous attempts, I was finally... read more

Don I 

on BBB

a year ago

Purchased a Bosch mini from Home Depot Commons Road ***********, ** and had it installed by a licensed contractor 05/03/2023. On 07/31/2023 the unit was diagnosed with a defective compressor. I spent the next 2 months, hours on the phone with Bosch and Home Depot, many e-mails to both trying to get a replacement compressor under warranty, On 09/13/2023 the compressor was replaced at a cost to me of $1020.00 (labor not covered by *****). I paid $1087.00 for the entire system. So beware buying a Bosch mini split from Home Depo... read more

Kathryn M 

on BBB

a year ago

My 80 year old mother with cataracts attempted to order a stove online. somehow she clicked the wrong box and what was delivered was not what she meant to order. Additionally, the delivery drivers were rude and shoved a paper in front of her to sign. She did not know that she was signing that the stove was fine and that there was no issue or damage. While the delivery people were putting the stove in the kitchen, my mother was in the living room and did not even look at the stove to know that it was the wrong one or that the... read more

Mark H 

on BBB

a year ago

I asked your home services lady who I should contact about a shower renovation. The bid from Statewide Remodeling for my 4ft x 4ft shower was an astounding $35k. I asked the salesman from state wide, if you dont buy materials from Home Depot, what do they get out of this arrangement. His answer: 30%. So Home Depot was trying to get an $11,000 referral fee out of this job. Totally immoral! Shame on you, Home Depot, and shame on you Statewide Remodeling! (I had the job done for $9k by another contractor.) 

Curtis C 

on BBB

a year ago

I just had the most bizarre interaction I have ever had with an online company with Home Depot. I ordered a vacuum cleaner and Home Depot sent me two small pieces of PCV pipe. I contacted them the same day and burned a half hour waiting for them to tell me that the would not send the missing vacuum cleaner until I returned the valueless pieces of pipe to a physical store. I should not have not had to return anything and if they wanted these trivial pipes they should have sent a return receipt. They mailed it to me, why cant ... read more

Lindsay D 

on BBB

a year ago

I wanted to request a price match at Home Depot ******. I followed the instructions on the website. The website suggested I use the chat feature for faster service than via phone. Once connected, I tried to request a price match with their competitor, ****. When they denied it, I asked for an explanation as the products are the same. The agent proceeded to tell me they weren't "inventing the information". They refused to specify the reason and then told me "sometimes as customers you seem inclined to engage in debates. Even ... read more

Joseph R 

on BBB

a year ago

The lawnmower that I bought was used only 3 times before it stop working. Home Depot will not take it back or allow me to exchange it. Home Depot has a 30 day return policy on gas equipment. I purchased the lawnmower 3 months ago. I have spent thousands of dollars at Home Depot and this is how they treat a loyal customer.