The Home Depot

Rupert B 

on BBB

6 years ago

I ordered a garage door on June 12,2019 From HOME DEPOT, after 1 month I was told it was not available,so I ordered another door. which I was tole was available. I would go on line and I was told it had been shipped and was given date of arrival. I checked my VISA account and I had been charged for three doors. The first door witch was canceled, they had charged me on 7/12/2019 $1,082.26. Then I was charged on 7/13/2019 for 2 doors one for$1,387.54, And on that same date there was another charge for $1,387.54,a total of $3,8... read more

Wendy G 

on BBB

6 years ago

Ordered a bathroom vanity. Delivery was a nightmare. Vanity came but not the included top. Driver didn't have it. Doors were crooked and drill holes for the door knobs were uneven x 4! Asked to have it returned and Halo Distribution called at the pick up time to say they didn't have a driver. When I said I took the day off work for this and they had better find a driver they hung up. Then they called back and had me on speaker phone and I heard several girls laughing and giggling in the background, like it was a big joke to ... read more

Ted G 

on BBB

6 years ago

Let me preface this by saying that the outside company that Home Depot contracted with to do the installation was excellent. This commentary is not about them. My wife and I purchased an exterior door and two storm doors with a 6 week expected purchase to install period. One of the storm door arrived damaged and in spite of pleading with home depot to expedite acquiring a new door, it still took an additional two and a half weeks to arrive. My complaint has to do with the amazing lack of communication and dis- coordination b... read more

Ramido A 

on BBB

6 years ago

Bought something online that Home Depot says they have. Few hours later my money get returned with a 72 hour hold on funds all because Home Depot indicates that their out of stock knowing that there website is saying they have inventory. Now I have to wait to purchase from a reliable store because HomeDepot decided to hold my fund and mislead me as a customer. **** them. Going to *****. 

Vicki 

on BBB

6 years ago

I like others on here can say I have never taken to social media regarding a complaint...until now! Super frustrated with Home Depot's terrible customer service with regard to filing a claim for a manufacturer defective refrigerator that damaged my brand new floors. It has been over 1.5 weeks since the damage occurred and all we are getting is the run around from Home Depot. We were first sent to the delivery company to file a claim with them. After 7 days they passed the buck to the manufacturer...we again went back to Home... read more

Tony K 

on BBB

6 years ago

I am writing this review specifically about Home Depot's review management, which is very unethical. I've never seen such a biased review censorship anywhere else. If your review includes ANY information that could possibly discourage a customer from buying a product, they will reject the review. It is ridiculous. I would give it 1 star, but other Home Depot divisions do a good job, so I am giving it 2 stars instead. Home Depot needs to do something about their review management team. It's truly absurd. Other stores like ***... read more

Debra H 

on BBB

6 years ago

A few weeks ago, I left a 5 star review on the HD website reflecting the helpfulness of the in-store staff at the Greer HD during the extensive renovations we are doing on our home nearby. All our questions about flooring, bathroom wall tile, and painting were answered by knowledgeable sales people. However, our bathroom reno has ended with a big disappointment. The crew which installed our new quartz countertop left refusing to finish off the caulking. The backsplash corners are not even and will take some expert caulking t... read more

K W. 

on BBB

6 years ago

We purchased a brand new washer and dryer, including a stacking kit, and a 3-year purchase protection, online. Then, to double check everything, we contacted the Home Depot on Breckenridge Lane and spoke to the day manager. We purchased the washer and dryer on the 1st of July and it was delivered on the 5th. However, when the outsourced delivery was brought, it was found that the door frame of our small laundry frame does not fit the machines. So, in front of the delivery men, I took off the right side of the door frame ... read more

Eric G 

on BBB

6 years ago

I recently tried to purchase a refrigerator from Home Depot and it was one of the most upsetting experiences I had in recent memory. If you go a store that specializes in selling appliances, usually you will get a person who is knowledgeable about the products they are selling. Unfortunately in Home Depot this is not the case. I purchased a fridge right away with little questions asked. This should have been a sign that I was making a mistake. The 1st delivery attempt was a failure. The delivery service came and when they... read more